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Irving, Texas, US
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Loss Prevention Investigator

Country : USA USA

State : Texas

County : Dallas County

Town : Irving

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Key Performance Elements:
- Provide protection of all company assets including people, property, and information systems.
- Conduct investigations relating to employee dishonesty & unethical activity, credit fraud, workplace violence, and other incidents.
- Respond to emergency situations such as medical, fire, weather, and security-related incidents.
- Enforce Loss Prevention Policy & Procedures, Merchandise Protection Standards, and Safety.
- Identify associates and other authorized personnel entering the facility using an access control system, issuing visitor passes, and maintaining sign-in logs.
- Monitor facility using CCTV and control access to shipping & receiving docks and all other key areas in the facility.
- Perform interior /exterior patrols of the facility to prevent and detect security breaches, safety hazards and ensure the security of doors, gates, trailers, etc.
- Conduct audits to control shrinkage while providing awareness programs for all associates within the facility.
Requirements:
- One or more years of Loss Prevention experience preferred or equivalent education in the Criminal Justice field.
- Maintains a professional demeanor at all times.
- Strong interpersonal and communication skills with associates, visitors, and vendors.
- Strong conflict resolution skills with the ability to perform under pressure.
- Computer skills on a variety of programs.
Special requirements of the facility:
- Operation of the access control system, burglar and fire systems, and special response procedures for sensitive and or high-security areas.
- Must be able to work flexible hours including days, overnights, weekends, and holidays.
- Ability to work in adverse conditions, including but not limited to inclement weather, low light, and temperature extremes.
- Position requires regular walking, standing, and sitting for extended periods of time.
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