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Loss Prevention Manager

Country : USA

State : California

County : San Francisco County

Town : San Francisco

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

This role will be responsible for managing all aspects of Loss Prevention, safety, and security strategies for The RealReal's concept store located in San Francisco, CA. The ideal candidate will be the unquestioned expert on all things relating to the location, function, quality, compliance, safety and shortage program for the concept store. The ideal candidate will be able to translate who we are as a company and a brand into our workplace to both our customers and employees.

This position is based in San Francisco, CA and will report to Senior LP Manager of Retail.
- Directly manage a team of Loss Prevention Agents and Greeters.
- Responsible for physical security of the building.
- Support all Loss Prevention functions for the concept store and help support surrounding markets as needed.
- Conduct all internal and external investigations and bring to closure.
- Develop and manage safety and security processes and procedures, including business continuity plans.
- Develop and manage loss prevention processes and procedures.
- Ensure compliance with applicable local, state, and federal laws.
- Work closely with the entire leadership team of The RealReal concept store.
- Help lead weekly inventory cycle counts and reconciliation process.
- Lead daily/weekly/monthly audits in the concept store surrounding building security, inventory control, compliance, and awareness.

Profile

- 2+ years of retail Loss Prevention management experience.
- Completed Bachelor's degree from an accredited university. (Preferred)
- Ability to work well with all levels of management within the company.
- Strong management skills capable of leading and motivating.
- Ability to work independently with limited direction, and communicate effectively.
- Strong understanding of physical security including CCTV, EAS, alarms, access control, and lock and key.
- Develop and coach your team to elevate the skills and expertise of the team.
- Ability to work nights, weekends, and holidays as needed to support the business.

NICE TO HAVE
- Well organized and have the ability to adapt to shifting priorities.
- Clear and concise both verbally and in writing.

#LI-RATIDZO.VENTON
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