Lawrence, Massachusetts, US
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Loss Prevention Officer Iii Lawrence, ma m-f 5am-1pm

Country : USA USA

Region : Massachusetts

County : Essex County

Town : Lawrence

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

Job description


Under the general direction of the Loss Prevention Supervisor and day to day oversight by the Loss Prevention Team Lead, perform a variety of customer service and protection duties to monitor and ensure compliance with company policy relative to security, safety, and property.

Monitor and respond to alarm signals and incidents at 100+ New Balance locations around the world from our global security operations center using intrusion alarm, video management, electronic access control, comprehensive risk management and dispatch activity tracking systems.


  • Provide excellent customer service to our internal and external New Balance customers.
  • Respond to local incidents in person, make critical decisions, and control situations. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
  • Control local access from our front desk security posts. Understand and navigate visitor management software. Register and check-in visitors, contractors, and temporary associates. Assist in checking and issuing employee identification and inspect bags and packages as necessary.
  • Independent security program management. Manage one or more security programs such as photo ID enforcement, parking, C-TPAT, visitor management, emergency evacuation planning, security and safety observations, confidential material destruction, fire extinguisher and lighting audits, and facility patrols.
  • Proficient with electronic access control system software. Monitor and respond to door alarm and card swipe activity for over 40 locations both domestic and international for more than 9000 active access card holders globally. Interpret access clearances, schedules, and create new badges.
  • Proficient with video management system software. Quickly access video for 100+ locations for live monitoring, recorded video playback, video archiving, and export to portable media.
  • Understand and navigate intrusion alarm system hardware design, operations, and functions. Interpret zone locations, behavior, arm/disarm, and bypass zones. Assist local and remote customers with keypad operation.
  • Proficient with incident management and reporting software. Comprehensive reports must be filed for all incidents that occur. Reports are generated locally by a responding officer and are also submitted by our customers from any location. Officer must monitor the report inbox daily and investigate promptly..
  • Serve as application sub-administrator for one or more security systems. Assist with setup and management of daily user features outlined above, create user profiles, and troubleshoot issues that occur.
  • Able to serve as service coordinator for security systems at all domestic locations. Troubleshoot equipment issues that occur, request and manage service with our service providers, and manage internal service tickets.
  • Able to serve as gateway manager of all incoming incident reports and service requests. Review each report/request, prioritize, and assign to the appropriate team member for investigation or completion.
  • Assist with training new contract security officers using outlined materials when support is requested.
  • Perform container inspections and investigate and report discrepancies in compliance with CTPAT program.
  • Perform interior and exterior patrols of facility to ensure compliance with safety and security policies and procedures. Interact with employees and management to assist in correcting deficiencies related to the safety/security environment.
  • Open and Close building(s) as scheduled.
  • Participate in fire protection and safety programs, including inspections and evacuations. During scheduled times, remain on 24-hour call.
  • Assist in performing crime prevention and confidential investigative work as directed by LP management. As an agent of the company, may appear as a witness in court cases extending from internal investigations.
  • Perform other related duties as may be assigned or directed.
Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Regular Associate Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Learn more about our Benefits

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.



  • Minimum 3-5 years of security or technology-based experience and/or BS college degree
  • Skill with computers and Microsoft Office applications
  • Knowledge and/or experience with computer networking
  • Proficient at navigate multiple software-based security systems
  • Knowledge of security systems operations and maintenance
  • End user knowledge and experience with the following systems is required, administrator experience is desirable:
  • Professional email communication and report writing proficiency
  • Current First Aid/CPR certification desirable
  • Ability to speak or understand Spanish is an advantage
  • Valid drivers' license, vehicle, and phone required
  • Ability to conduct the extensive interior and exterior walking patrols required of this position.
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