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Loss Prevention - Security Ambassador 2 - Ontario, ca

Country : USA USA

State : California

County : San Bernardino County

Town : Ontario

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

The Security Ambassador 2 position is a great opportunity to become part of the Nordstrom Supply Chain Loss Prevention team. If you have a passion for customer service, safety, and working in a team environment, where every day brings new challenges, this may be the job for you. Security Ambassadors are tasked with the important role of keeping the building and employees safe.
A day in the life...
- Greet and interact with building personnel in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
- Monitor ID badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
- Perform visual searches of bags briefcases and other carry-in items for prohibited items
- Use interpersonal skills and directive behaviors, when needed, to ensure the security screening procedures are followed by all individuals
- Assess situations, call for assistance from other loss prevention staff and/or local police when needed, to respond to the requests for first aid
- Prepare and maintain any applicable activity logs
- Perform warehouse walks of the interior and exterior, thoroughly examining doors, window, gates and lighting to ensure proper function and physical security standards are met
- Respond to all building alarms and take appropriate action
- Assess and assist in emergency situations
- Reduce and control pilferage through training, education, audits and surveillance activities
- Initiate and conduct investigation of shrinkage and follow through on resolutions
- Assist building manager/manager-in-charge with opening and closing the building, when necessary
- Maintain a high level of confidentiality
- Support and contribute to the Supply Chain network priorities of 'Safety, Team, Results'

Profile

- 2+ years experience in a customer facing service position
- Experience working in a security/loss prevention role preferred
- A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
- Accountability, initiative and a high level of ownership
- No immediate family member or significant other currently working at the Distribution Center
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