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Macy’s Herald Square, New York, ny: Sales Manager - Men’s

Country : USA

State : New York

Town : New York

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Be on the front lines of making the magic of Macy's as part of our store management team: you'll lead, manage and inspire a diverse and creative team in executing in-store success. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. With frequent opportunities to advance, our store management team is a fast track to career success.

Job description

As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.
Key Accountabilities:
- Drive and exceed sales goals by executing Macy's initiatives
- Lead the push toward selling through coaching and recognition
- Review and utilize reports; implement action plans focusing on deficient areas
- Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process
- Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates
- Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up
- Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results
- Strengthen attendance and weekend hours compliance among staff
- Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
Customer
- Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
- Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results
- Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers
- Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric
- Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed
- Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
People
- Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions
- Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
- Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
- Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas
- Engage in Macy's recognition program; reward Associates with recognition cards
- Meet with Associates in department weekly; identify top sellers and talk about opportunities
- Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction
- Utilize review process as a tool for Associate talent development, promotion and advancement
- Monitor and address performance issues on a timely basis
- Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
- Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Profile

- A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment
- Ability to empower and develop a team
- Ability to collaborate and function as a member of a team
- Ability to execute plans and strategies
- Strong leadership, interpersonal and communication skills
- Highly organized and able to adapt quickly to changing priorities
- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
- Commitment to exemplifying the highest integrity and professional business standards
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