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Macy’s Manhasset, Long Island, ny: Sales Supervisor

Country : USA

State : New York

County : Nassau County

Town : Manhasset

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Be on the front lines of making the magic of Macy's as part of our store management team: you'll lead, manage and inspire a diverse and creative team in executing in-store success. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. With frequent opportunities to advance, our store management team is a fast track to career success.

Job description

As a Sales Supervisor, you will support My Macy's and drive sales for a specific selling area in partnership with a Sales Manager. You will be responsible for assisting the Sales Manager by supervising all daily selling activities and leading a selling team in your selling area. Responsibilities include, assisting in the selling process; driving customer service through coaching and monitoring selling behaviors; teaching product knowledge and communicating policies and procedures. Perform other duties as assigned. This position leads to placement as a Sales Manager.

Essential Functions:

Sales:

- Drive and exceed sales goals by executing Macy's initiatives.

- Lead the push toward selling through coaching and recognition.

- Review reports, identify deficient areas and partner with Sales Manager to implement action plans.

- Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process.

- Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates.

- Strengthen attendance and weekend hours compliance among staff

- Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts.

- Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results.

- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

Customer:

- Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement.

- Review & utilize Associate Scorecards to provide recognition; partner with Sales Manager to develop and communicate strategies to improve results.

- Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers.

- Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric.

- Ensure optimum sales floor coverage and lead selling initiatives throughout the store as required.

- Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment.

People:

- Partner with Sales Manager to interview and employ selling focused Sales Associates.

- Engage in Macy's recognition program; reward Associates with recognition cards.

- Provide input to performance evaluations; ensuring Associates participate in the development of individual performance improvement plans.

- Make recommendations on Associate promotion, advancement, talent development and termination.

- Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company.

- Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction.

- Coordinate Associate vacation scheduling and paid time off for Sales Manager's total area of responsibility.

- Regular, dependable attendance & punctuality.

Work Hours:

- Ability to work a flexible schedule based on department and company needs.

Profile

Education/Experience:

- Bachelor's Degree preferred or comparable work experience.

- 1-2 years experience.

Communication Skills:

- Excellent written and verbal communication skills.

- Ability to read, write and interpret instructional documents such as reports and procedural manuals.

Mathematical Skills:

- Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.

Reasoning Ability:

- Must be able to work independently with minimal supervision and make sound decisions.

Physical Demands:

- This position involves regular walking, standing, sitting, hearing, and talking.

- May occasionally involve stooping, kneeling, or crouching.

- May involve close vision, color vision, depth perception, focus adjustment.

- Involves manual dexterity for using keyboard, mouse, and other office equipment.

- May involve moving or lifting items under 10 pounds.

Other Skills:

- Demonstrated leadership/supervisory skills.

- Strong interpersonal and organizational skills.

- Ability to empower and develop a team.

- Ability to collaborate and function as a member of a team.

- Ability to execute plans and strategies.

- Strong organizational skills and the ability to adapt quickly to changing priorities.

- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.

- Ability to work in a fast pace environment.

- Commitment to exemplifying the highest integrity and professional business standards.
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