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Macy’s Paramus Park Mall, Paramus, nj: Sales Supervisor

Country : USA

State : New Jersey

County : Bergen County

Town : Paramus

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Be on the front lines of making the magic of Macy's as part of our store management team: you'll lead, manage and inspire a diverse and creative team in executing in-store success. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. With frequent opportunities to advance, our store management team is a fast track to career success.

Job description

As a Sales Supervisor, you will support My Macy's and drive sales for a
specific selling area in partnership with a Sales Manager. You will be
responsible for assisting the Sales Manager by supervising all daily selling
activities and leading a selling team in your selling area. Responsibilities
include, assisting in the selling process; driving customer service through
coaching and monitoring selling behaviors; teaching product knowledge and
communicating policies and procedures. Perform other duties as assigned. This position leads to placement as a Sales
Manager.

Essential
Functions:

Sales:

- Drive and
exceed sales goals by executing Macy's initiatives.

- Lead the push
toward selling through coaching and recognition.

- Review
reports, identify deficient areas and partner with Sales Manager to implement
action plans.

- Identify best
sellers and key items; communicate merchandise needs to optimize the My Macy's
process.

- Ensure
accuracy of promotional presentation; communicate advertising and sales
information to Associates.

- Strengthen
attendance and weekend hours compliance among staff

- Motivate
Associates to solicit our Star Rewards Program by reinforcing the benefits of
new accounts.

- Review your
personal Selling Area Scorecard monthly for your Associate Turnover, Sales
& Star Rewards results.

- Establish high
level of shortage awareness and effectiveness; ensure that all policies and
procedures are implemented.

Customer:

- Coach
Associates to consistently deliver effective selling behaviors resulting in
high customer engagement.

- Review &
utilize Associate Scorecards to provide recognition; partner with Sales Manager
to develop and communicate strategies to improve results.

- Observe
Associates twice daily through formal observations focusing on selling
behaviors; ensure Associates are providing an outstanding shopping experience
to all customers.

- Coach to
Associate Scorecard metrics weekly through daily informal observations defining
one focus metric and behaviors to improve an individual metric.

- Ensure optimum
sales floor coverage and lead selling initiatives throughout the store as
required.

- Maintain high
customer readiness standards; deliver a clean, neat and easy to shop store
environment.

People:

- Partner with
Sales Manager to interview and employ selling focused Sales Associates.

- Engage in
Macy's recognition program; reward Associates with recognition cards.

- Provide input
to performance evaluations; ensuring Associates participate in the development
of individual performance improvement plans.

- Make
recommendations on Associate promotion, advancement, talent development and
termination.

- Address
Associate concerns in a reasonable and fair manner, consistent with the values
expected by the Company.

- Create a
positive, inclusive work environment resulting in retention of the best people
and turnover reduction.

- Coordinate
Associate vacation scheduling and paid time off for Sales Manager's total area
of responsibility.

- Regular,
dependable attendance & punctuality.

Work Hours:

- Ability to work a
flexible schedule based on department and company needs.

Profile

Education/Experience:

- Bachelor's
Degree preferred or comparable work experience.

- 1-2 years
experience.

Communication
Skills:

- Excellent written and
verbal communication skills.

- Ability to read,
write and interpret instructional documents such as reports and procedural
manuals.

Mathematical
Skills:

- Basic math functions
such as addition, subtraction, multiplication, division, and analytical skills.

Reasoning
Ability:

- Must be able to work
independently with minimal supervision and make sound decisions.

Physical Demands:

- This position
involves regular walking, standing, sitting, hearing, and talking.

- May occasionally
involve stooping, kneeling, or crouching.

- May involve close vision,
color vision, depth perception, focus adjustment.

- Involves manual
dexterity for using keyboard, mouse, and other office equipment.

- May involve moving or
lifting items under 10 pounds.

Other
Skills:

- Demonstrated
leadership/supervisory skills.

- Strong interpersonal
and organizational skills.

- Ability to
empower and develop a team.

- Ability to
collaborate and function as a member of a team.

- Ability to
execute plans and strategies.

- Strong
organizational skills and the ability to adapt quickly to changing priorities.

- Ability to
anticipate and solve problems, act decisively and persist in the face of
obstacles.

- Ability to work in a
fast pace environment.

- Commitment to
exemplifying the highest integrity and professional business standards.
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