New York, New York, US
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Manager, Creative Operations, Creative Content Hub, North America

Country : USA USA

State : New York

Town : New York

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

The Creative Content Hub, North America, is a centralized hub of multi-skilled creative talent who translate brand vision, strategy, and storytelling into locally relevant creative ideation to execute in the North America region. Capabilities include 360-degree storytelling with a digital-first mindset via creative/art direction, copywriting, content strategy and creative operations. Creative Operations is responsible for executing design-related projects, including content for digital, social, print, and visual merchandising in Department Stores and Open Sell environments. In collaboration with our stakeholders, Regional Program Director, and Global Design PMO, this position drives projects to successful on-time conclusions within budget and scope. Planning:
- Work closely with Program Director to understand scope, deliverables, required resources, work plan, budget, and timing for new initiatives; responsible for creating and maintaining comprehensive project documentation.
- Identify key dependencies needed from cross-functional teams and external vendors.
- Work with Program Director, Creative Ops Director, and stakeholders to identify risks and opportunities across multiple projects within the department.
- Work closely with Creative Operations Director and stakeholders for complete process development. Monitoring, Evaluating, and Reporting:
- Drive aspects of the governance process including monitoring and reporting out project progress, major issues/risks requiring escalation, and enforcing project constraints (schedule/scope/resources).
- Issue project agendas before meetings to ensure goals and objectives are met at every meeting.
- Conduct weekly project status reviews with Regional and Global teams to align all stakeholders on priorities and schedule.
- Monitor and manage scope by ensuring any changes are documented, prioritized, approved and reported to all business teams and stakeholders; must be able to help stakeholders quantify scope changes in terms of budget, time, and resource implications.
- Break down complex projects into actionable steps hold key stakeholders accountable. Problem-solve obstacles to execution of work requests. Negotiate new time schedules as needed.
- Manage resource allocation (creative/copy teams) to ensure deliverable specifications are met and delivered on time.
- Evaluate the root cause of deviations from the plan; report and resolve escalated business issues and remove productivity barriers. Closing:
- Conduct post-project reviews with all stakeholders to analyze project successes and opportunities for improvements. Financial and Administrative:
- Manage cross-project dependencies, prioritizing and coordinating shared resources with other project managers.
- Monitor assigned internal and external costs to ensure they are within the overall budget plan.
- Review WIPs and final billing reports.


- Minimum of 5 years' experience in project management for an in-house creative team or agency.
- Excellent understanding of creative process in digital and print.
- Well versed in executing a portfolio of campaigns across multiple platforms.
- Great project management abilities with a can do, self-starter attitude.
- Experience working with internal and external teams to develop and negotiate project scopes and budgets.
- Ability to self-manage while managing assigned teams and projects under tight deadlines.
- Proficiency in Microsoft Office 365 is required.
Job: Creative / Design
Primary Location: US-NY-New York
Shift: 1st (Day) Shift
Job Number: 205791
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