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Manager, Digital Operations

Country : USA USA

State : Oregon

County : Multnomah County

Town : Portland

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

THE OPPORTUNITY
We are looking for a Manager for our Digital Operations team in Portland, OR
As a Manager Digital Operations at adidas you are responsible for specific business processes affecting small to medium user groups. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business stakeholders. Driving best practices, success criteria and contributing to a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally, you will be the key interface for local business stakeholders and markets affected by the processes within your area of responsibility.
KEY RESPONSIBILTIES
- Process Definition & Documentation
- Define processes with global and local departments that will allow to leverage or build proper solutions with internal and external cooperation partners.
- Be the main process counterpart for local stakeholders concerning market roll-outs or new functionalities in your area of responsibility.
- Align processes within your scope of responsibility to the adidas application landscape through consistent integration via internal and external interfaces.
- Formalize and document the defined processes to provide transparency and sustained clarity for all stakeholders
- Continuous Improvement
- Monitor and analyze respective processes continuously. Identify improvement opportunities and define respective solutions.
- Conduct process reviews involving all relevant stakeholders to collect appropriate feedback and define/enrich a backlog of improvements.
- Define change requests for new functionalities in sufficient detail for qualification and solution selection Document their implementation.
- Day-to-day Operations
- Support markets and agile teams on day-to-day issue resolution and operations within your scope of responsibility.
- Create reports and dashboards supporting growth foundation teams on analysis and decision
- Establish a Global standard forecasting process for order processing and returns and implement across markets
- Best Practices
- Contribute to standard best practices and control methods.
- Drive best practice communication and trainings throughout the organization regarding your area of responsibility.
WHO WE'RE LOOKING FOR
A strong fit for the role will have
- Education & Experience
- Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
- 5+ years of experience in a Digital and/or eCommerce environment
- Advanced knowledge in respective domain (e.g. Payments, Consumer Engagement etc.)
- Experience in managing highly complex processes, involving multiple teams in different geographies
- Experience in product management and/or working using agile/SCRUM methodologies
- Soft-Skills
- Ability to quickly adapt to changing business processes and business partners
- Very good communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
- Hard-Skills
- Comfortable working with enterprise-level platforms and technologies
- Project management and project monitoring experience
- Knowledge of process optimization methodologies (LEAN, 6Sigma, etc...) is a plus
- Fluent English both verbally and written
ABOUT US
At adidas we believe that through sport, we have the power to change lives.
There's plenty of change around right now as workouts move from the gym to the garage and we take a timeout from many of the activities we're passionate about.
Our ambition is to be the best sport brand in the world and with that comes plenty of challenges. We thrive on solving these with the imagination and experience of our incredible teammates.
We're all on the home team for now - we'd love for you to join ours.
Please note
- We're all remote while the world sorts itself out. Upon our eventual return to office, the working location will be Portland, OR
- Though our teammates hail from all corners of the world, our working language is English
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