OVERVIEW

Discover the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life.

At Ulta Beauty, we're forever imagining. Forever striving. Forever investing in next-gen-with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, Ulta Beauty provides an environment perfectly suited to your ambitions. Let's build brilliant together.

THE IMPACT YOU CAN HAVE:

The Digital Operations Manager is responsible for overseeing a fun and an engaging site experience with the Ulta guest in mind. This position will lead and manage a team of Digital Operations Specialists and Analysts dedicated to providing a best-in-class guest journey by executing promotions accurately and timely as well as following testing procedures to ensure the desired behavior. In addition, they oversee and establish a validation process across digital experiences (site, app, mobile, e-mail) prior to launch dates. The Digital Operations Manager will also identify improvements and efficiencies for the roadmap to deliver continuous improvements.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Build and lead team of Operations Analysts and Specialists dedicated to providing exceptional guest experiences.
• Develop and monitor performance metrics for Ulta and 3rd party web tools.
• Develop business testing, validation and QA sign off processes across cross-functional teams to ensure site, marketing & promotions are performing as expected
• Manage & maintain promotions calendar to ensure builds, testing and launch dates are met.
• Determine appropriate action to quickly resolve guest impacting site and promotional instances.
• Lead and manage efforts for major promotional events by partnering with key cross-functional partners.

ADDITIONAL RESPONSIBILITIES:

• Foster strong cross-functional partnerships across the organization (Retail Pricing, IT, Merchandising, Marketing, Supply Chain, Guest Services, LP, Creative, Digital Merchandising) to communicate digital initiatives and event details and align on current and future priorities.
• Develop training plans for new associates as well as roll our new functionality to the existing team.
• Develop testing and proofing schedules and practices between Digital Operations team and offshore partners. Conduct end-to-end business testing of new enhancements, functionality and fixes prior to launch to ensure working as expected and no adverse impacts to existing behavior are present
• Troubleshoot as well as train team to resolve system issues and blockers with IT Ops team.
• Champion current and future state operational enhancement needs as well as oversee the delivery and execution to production.

ESSENTIALS FOR SUCCESS:

• Bachelor's degree
• 5+ years of experience in eCommerce site operations.
• Experience in eCommerce technology, merchandising, supply chain, fulfillment and call center functions.
• Must have experience in digital operations management.
• Strong project management skills.
• Excellent written, verbal and presentation skills.
• Excellent decision-making skills.
• Strong cross-functional partnership skills.
• Some off hours required.

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

ESSENTIALS FOR SUCCESS:

• Bachelor's degree
• 5+ years of experience in eCommerce site operations.
• Experience in eCommerce technology, merchandising, supply chain, fulfillment and call center functions.
• Must have experience in digital operations management.
• Strong project management skills.
• Excellent written, verbal and presentation skills.
• Excellent decision-making skills.
• Strong cross-functional partnership skills.
• Some off hours required.