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Manager, Digital Production - Clinique

Country : USA USA

State : New York

Town : New York

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

Sure, you know Estée Lauder, but do you know the Estée Lauder Companies Inc. full family of brands? We're also MAC, Clinique, La Mer, Origins, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble and Too Faced... just to name a few. You know us. You love us. Why not work with us?
What We Offer
-Tuition Reimbursement & Student Loan Contributions
-Flexible Summer Friday options
-Competitive 401k company match & a company-funded retirement growth account

Job description

Clinique Manager, Digital Production will be responsible for the customer experience on Clinique.com global sites and executing on the vision to make it the ultimate destination to create great skin, delivering an irresistibly compelling experience to our customers & leading to richer consumer interactions, higher engagement and transactions, and ultimately cultivating deeper Brand love.

KEY RESPONSIBILITIES

  • Maintain and manage content releases for global sites on an ongoing basis, spearheading weekly communications while utilizing multiple digital tools and platforms.

  • Provides oversight to ensure site performance, integrity and uptime standards are maintained managing and addressing escalations and resolutions as needed.

  • Manage communications with appropriate engineering resources and internal product teams to ensure project objectives are met for flawless, on-time delivery.

  • Diligently track and monitor live site feature releases, deployments and enhancements.

  • Review of all creative deliverables to ensure functional specifications and requirements are met.

Profile

Qualifications

QUALIFICATIONS
  • 5 - 7 years digital production, project management or product management

  • Minimum 5 years high volume, high velocity ecommerce site experience

  • Extremely detail oriented and quality assurance focused

  • Must be a team player

  • Strong ability to independently prioritize and manage day-to-day requests and needs

  • Working knowledge and experience of website technologies, product catalog or inventory tools, and ecommerce platforms and processes

  • In depth experience and knowledge of content management systems; Drupal experience a plus

  • In depth experience and knowledge of project management and issue tracking tools such as BaseCamp, Jira, Workfront, Trello, etc.

  • Understanding of creative assets and terminologies; Adobe Creative Suite

  • Strong ability to effectively and professionally communicate across various levels of the organization (written and verbal) including engineering resources, features teams, creative designers, ecommerce counterparts, and senior management

  • Proficient in HTML5, CSS3, and JavaScript

  • Must be able to successfully track and manage multiple projects within given deadlines providing timely and consistent updates to necessary stakeholders. Agile project management experience a plus

  • Motivated to proactively, creatively and independently problem solve and prevent issues to maintain site standards and brand alignment

  • Ability to successfully adapt to change based on business and market needs

  • Convey a positive, 'can-do' attitude towards tackling and resolving issues

  • Familiarity with ecommerce industry trends and best practices

  • Interest or knowledge of beauty industry a plus


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