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Manager, Ecommerce Fraud & Payment

Country : USA USA

State : California

County : San Francisco County

Town : San Francisco

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.
About the Job
As we strive to deliver a leading consumer payment experience, we need a fraud prevention professional to ensure fraud does not harm our consumers or interfere with the payment experience.
As the Manager, Fraud & Payments, your primary focus will be working with our fraud prevention tools, reviewing and responding to chargebacks, and reducing the overall risk that is inherent to accepting online payments. You will conceive and implement payment strategy that supports the business and the consumer.
In addition to managing Fraud & Payments, 25% of this role will be dedicated to reporting and analyzing the performance of ecommerce operations, recommending potential performance and cost optimizations as identified.
This role is based from our San Francisco, CA office, but the role can be remote as needed.
Responsibility:
- Respond to real-time fraud attacks using both internal and external tools, working on-call as required
- Collaborate effectively cross-functionally throughout the organization (payments, product, customer service, finance, data science and analytics, and engineering) in the investigation of fraud cases
- Interact with outside partners (e.g., fraud service providers, processors/acquires, card brands, issuers) to effectively address imminent issues while also aiming for medium to long-term solutions
- Drive business design decisions for new payment & fraud processing and vendors
- Lead the RFP process for new vendors and systems working with business partners, legal, procurement, and product managers
- Present decisions and results to senior management
- Analyze and translate data into insights to build better fraud engine rules
- Execute weekly and monthly reporting related to both fraud metrics and overall ecommerce operational performance
- Recommend potential optimizations to reduce operating costs and/or improve the consumer experience

Profile

- You are familiar with merchant fraud solutions, global payment systems, and payment methods, payment
- You have 4+ years experience ideal with payment, risk management, fraud mitigation, credit cards, PayPal and/or e-wallet solutions
- Proven experience analyzing a P&L
- Able to take on complex situations as well as understand key metrics and how they impact the business
- Motivated and disciplined
- Excel and Powerpoint
- Experience with Cybersource, Decision manager, Chargebacks, CRM preferred
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