Manager, Global Site Operations - Glamglow
Country : USA
State : California
County : Los Angeles County
Town : Los Angeles
Category : Production - Quality
Contract type : Permanent
Availability : Full time
The Global Manager, reporting to the Executive Director, Global Ecommerce, will continually optimize and enhance the global online experience across platforms. This person will work collaboratively across many teams (marketing, creative, ecommerce, engineering, customer service, consumer engagement, analytics, etc.) to drive new site functionality, global market rollouts, and the optimization of existing functionality to meet brand objectives. The role will manage multiple site experience projects (enhancement, functionality, features, etc) simultaneously. He/She will partner with the North America and Global teams to guide platform appropriate brand content and integrate digital marketing programs. Communicating new functionality, assets, brand guidelines, programs and intiatives is key, along with a thorough understanding of the differences and challenges faced by each market.
Additionally, the role will be responsible for oversight of the day to day site operations of the international sites in the UK, EMEA and APAC, across brands. Responsibiliteis include site merchandising, content management, conversion optimization and analytics, and partnership with inventory management to support commercial programming.
Site Merchandising and Content Management
-Detailed understanding of the Marketing Calendars (product launches, promotions, campaign priorities, selling strategies, etc).
-Comprehensive understanding of content tools necessary to load and maintain product details and content (including but not limited to .net, CMS, etc) on site.
-Responsible for merchandising of all product details and content modules on site, at times working in concert with Site Production or Third Party Vendors to manage more technical implementations of content.
-Consistent monitoring of Sales Planning Stock Status Report to ensure accuracy of onsite product status (i.e. coming soon, pre-sell, new, limited edition, saleable, out of stock, sold out, etc).
-Ongoing QA in Dev, Stage and Live environments to ensure accuracy of product details and content linking strategies.
-Work with online refresh to make sure all digital program updates are in line with refresh timing.
-Develop and layout content plan for International markets web site to ensure update of site content and sale of new product. Maintain and distribute changes to Refresh Calendar.
-Work with and support E-Commerce Director with optimizing web site functionality for successful program execution.
-Assist with analytics by creating in depth reporting of consumer behavior for onsite promotions and marketing. Assist in the overall analysis and documentation of campaigns/promotions.
-Manages site maintenance to ensure refresh integrity of the site and merchandising optimizations; evaluate productivity and site metrics based on analytics
-Monitor site for bugs and help rectify/enhance user experience
-Track and manage all site projects; liaise with engineers, developers, and creative team for changes, fixes, updates, and enhancements to the site
-Oversee new product launch process (and promotions) and setup ensuring accuracy and timeliness of all relevant ecommerce and brand content working with internal stakeholders
-Manage the end to end QA and UAT process across all environments for new site promotions and product launches
-Maintain and update content for site on an ongoing basis, spearheading weekly refreshes while utilizing multiple digital tools and platforms
-Manage all SKUs in .NET, updating them on an ad hoc or as-needed basis; ensure inventory levels are controlled with effective use of the ticker
-Detailed understanding of internal and third party analytics tools (including but not limited to .net, Omniture, SAS, DataWarehouse, Google Analytics, etc).
-Point for all internal site, program, product, promotion, etc, analysis that is done either on an ongoing basis or to support special one-off requests.
-Periodic maintenance of Global Navigation elements.
-Communicate all special programs and promotions to internal stakeholders i.e. customer service, email operations, etc) for full awareness of online activity. Provide follow-up support as necessary.
-May assist in entering new product information and copy into database. Update database to reflect discontinued products, changes in price, shades, weight and copy. Maintain product categories in database.
-Assist with entering and testing promotional offer codes.
-May need to resize and optimize all product catalog images that are supported in digital programs.
-Provide direction to outside vendors for consistency with brand image as it relates to the look and feel of each page with emphasis on sales productivity, usability and overall site and brand integrity.
Improving Site Functionality & User Experience
-Establish and determine key objectives for site improvements with Director and work with outside vendors to phase in key improvements.
-Manage timeline and resources on implementation of special projects such as video modules, seasonal merchandising programs, new site launches, sweepstakes and other ecommerce business initiatives.
-Ensure best practice and user centered design while adding new features and content for best engagement levels and positioning
-5+ years in project management and site usability, preferably on a branded ecommerce business
-Highly experienced in responsive design and usability principals (user interface and user experience) across platforms from both a functional and design perspective
-Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
-Proven track record of delivering a range of projects based on scope, timeline, cost, and quality
-Extremely strong organizational and communication skills, with the ability to multi-task successfully and strategically
-Must be able to effectively communicate, collaborate and influence across cross functional teams and pro-actively problem solve
-Proficiency required in MS Word and Excel; knowledge of MS Project, Powerpoint and Visio preferred
-College degree required; BA/BS in marketing, computer science or a related discipline preferred.
-Available for early morning/late night calls due to varying time zones and potential travel
Job: Online / E-Commerce
Primary Location: US-CA-Los Angeles
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 208066
We are an equal opportunity employer. Minorities, women, veterans, and
individuals with disabilities are encouraged to apply. It is Company's policy not
to discriminate against any employee or applicant for employment on the basis of
race, color, creed, religion, national origin, ancestry, citizenship status, age,
sex or gender (including pregnancy, childbirth and related medical conditions),
gender identity or gender expression (including transgender status), sexual orientation,
marital status, military service and veteran status, physical or mental disability,
protected medical condition as defined by applicable state or local law, genetic information,
or any other characteristic protected by applicable federal, state, or local laws and ordinances.
The Company will endeavor to provide a reasonable accommodation consistent with the law to
otherwise qualified employees and prospective employees with a disability and to employees and
prospective employees with needs related to their religious observance or practices.
Should you wish to apply for this position or any other position with the Company and you
believe you require assistance to complete an application or participate in an interview,
please contact USApplicantAccommodations@Estee.com.