Dublin, California, US
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Manager ii, IT Delivery - End User Productivity (Hybrid)

Country : USA USA

State : California

County : Alameda County

Town : Dublin

Category : Logistics

Contract type : Permanent

Availability : Full time

Job description

Welcome to Ross Stores, Inc., where our differences make us stronger... At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!GENERAL PURPOSE:
Responsible for leading the team to deliver End User Productivity (EUP) projects that impact Supply Chain Distribution Centers. Includes annual upgrades of the Microsoft Suite of solutions and capability enhancements driven by IT or requested by business partners. This position will partner closely with several different departments within IT to drive the delivery including Supply Chain IT, security, engineering, production services, and production support. Reports to Director of Supply Chain Delivery.
The ideal candidate will have deep expertise around technical project delivery best practices to deliver projects in an efficient, timely manner without impacting system stability. Proven track record and ability to balance desired solution end-state within support constraints and with a pragmatic lens.
- Responsible for the delivery of Supply Chain portfolio's End User Productivity projects.
- Lead high performing project delivery team of analysts and contractors by following the systems development lifecycle. Challenge technical solutions to ensure risks are mitigated and business impacts are minimized.
- Partner with IT cross functional leads to understand business needs to ensure their requirements are met.
- Project Support: Coordinates project team's efforts in the support of cross functional projects, ensuring that:
o Detailed project plans are created, covering the entire systems support life cycle, and associated budgets when applicable
o Systems are modified that meet the defined requirements, and that execute efficiently
o Test plans and training plans are designed and executed successfully
o Build/QA an implementation plan, approach and cutover plan to coordinate and roll out project across the supply chain network. All required system and user documentation to be created accurately.
- Build and maintain key vendor relationships, budgets, and schedule with support team.
- Review systems and practices to ensure compliance in procedures, regulations and standards and continual improvement.
- Building Effect Teams (for managers of People and Projects)
- Developing Talent (for managers of people only, N/A for this role/level)
- Collaboration
- Leading by Example
- Communicates Effectively
- Ensures Accountability and Execution
- Manages Conflict
- Business Acumen
- Plans, Aligns and Prioritizes
- Organizational Agility
With particular emphasis on the following specific position-related competencies:
- Drive Results
- Communication
- Dealing with Ambiguity
- Conflict Management
- Managing and Measuring Others
- Plans, Aligns, and Prioritizes
- Technical Competence / Expertise
- Customer Focus
- At least 7 - 10 years' IT experience progressive responsibility and influence
- At least 3+ years implementing technical solutions in distribution centers
- Strong understanding of the Microsoft end user solutions to include O365 and Microsoft operating systems.
- Understanding of the integration of O365 to audio/conferencing solutions.
- Demonstrated proficiency in desktop imaging and deployment processes, to include operating systems, applications, and patches.
- Broad knowledge of supply chain processes, major supply chain applications, and key platform vendors
- Strong analytical ability, judgment and problem analysis techniques
- Strong communication skills both written and verbal and ability to effectively operate with VP and above executives
- Demonstrated experience in the successful implementation of strategic, large-scale supply chain business applications
- Ability to work with teams that are geographically distributed and work across different time zones
- Demonstrated ability to execute financial analysis, such as TCO models and ROI
- Technically competent in supply chain systems
- Some travel may be required.
Please include any additional physical requirements below the standard requirements (including any travel, lifting, pushing, or pulling)
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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