Dublin, California, US
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Manager, Loss Prevention Operations

Country : USA USA

State : California

County : Alameda County

Town : Dublin

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

Welcome to Ross Stores, Inc., where our differences make us stronger... At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Job description


The Manager of LP Operations is responsible for supporting cross-functional LP initiatives, operations and compliance for both Ross and dd's Stores. The Manager will provide guidance during project initiation and planning and lead rollouts during implementation to the field. This role is responsible for driving results and improvements through effective project planning, executive support, analysis, compliance, cross-functional relationships and communications with key business partners.


- Leads projects to ensure accurate timelines, deliverables and business updates are incorporated into each project and initiative. Supports projects associated with, but not limited to, Loss Prevention, the Buying Offices, Shortage/Inventory Control, and Store Operations. Builds timelines and presentations to present to different levels of leadership. Attends meetings, conducts status updates with key partners and follows up on action items

- Executes changes and supports daily operations of current programs and processes (including merchandise protection, SPS training programs, the Private Security Officer (PSO) program, the Alertline program, etc.) through effective communication with Stores, Field Leadership and other business partners.

- Manages pilots, collects feedback and recommends best implementation strategy for Stores. Visits Stores as needed to validate pilot/rollout direction. Represents field point of view and provides operational input to business partners. Recommends best approach to ensure strong Store execution. Acts as an advocate for field needs and serves as escalation contact when required. Creates procedures, guides and forms to ensure strong Loss Prevention execution in Stores.

- Understands all Store and Field Loss Prevention processes and operations (including merchandise protection, internal/external case compliance, etc.) and works directly with Stores and Field Management to gather feedback and make improvements as needed.

- Manages project or program finances including establishing project costs, creating capital expenditure requests, reconciling invoices and credits, etc.

- Responsibilities may include: Managing the merchandise protection program by reviewing merchandise protection devices and strategies across the industry to identify devices, solutions and best practices to reduce shrink and improve execution.

- Responsibilities may include: Managing internal and external theft case compliance, training and reporting and provides action plans to improve results, and ensuring Ross Stores Inc. is current on local/state/industry compliance processes (civil recovery, restitution, etc.)

- Interfaces with all levels of Loss Prevention and Store Operations management and is responsible for building consensus around all changes, issues and rollout plans.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.




- Dealing with Ambiguity

- Problem Solving

- Drive for Results

- Business Acumen

- Manages Conflict

- Plans, Aligns and Prioritizes

- Collaboration

- Ensures Accountability & Execution


- Bachelor's Degree required

- 5+ years of retail management experience that includes project management and business process ownership in Loss Prevention, Store Operations, multi-unit or a hybrid of field and corporate experience

- Proficient knowledge of Loss Prevention operations and how other operating areas impact stores

- Strong project management and problem-solving skills required

- Ability to successfully influence and drive results through cross-functional partnerships. Strong leadership skills and ability to influence both corporate and field partners

- Strong Customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve process

- Ability to work effectively within a team environment and independently with minimal direction

- Proven ability to think strategically and determine impact of decisions on the business

- Excellent verbal and written communications and presentation skills

- Advance proficiency in Word, Excel and Power Point


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
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