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Pittston, Pennsylvania, US
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Manager Operations

Country : USA USA

State : Pennsylvania

County : Luzerne County

Town : Pittston

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support all safety programs and company initiatives to ensure a safe work environment for all associates and Managers
- Leading and developing a team of Supervisors and hourly associates
- Acting as the primary information source for your team; maintain compliance and consistency, and taking corrective action when needed
- Mentoring, training, and developing Supervisors and associates
- Creating, communicating, and maintaining quality control policies and SOP's to Supervisors and Associates
- Proactively identifying and leading process initiatives
- Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Manager to ensure a balanced work force across the facility
- Evaluating performance objectives and metrics to determine department productivity requirements to achieve level of service, accuracy, and quality expectations
- Partnering with other Managers to share best practices across shifts as well as the network
- Oversee Compliance with federal regulations
- All other duties as assigned.
MANAGEMENT RESPONSIBILITIES
- Responsible for all aspects of employee supervision, not limited to-interviewing, hiring, training, coaching, and performance evaluation.
- Responsible for coaching and development of supervisors.
- Responsible for operational metrics and KPI's.
EDUCATION /EXPERIENCE
- Bachelor's degree from a four-year college or university preferred; or 4 or more years related experience and/or training; or the equivalent combination of education and experience.
- Previous supervisory experience preferred.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The employee may be required to occasionally stoop, bend or kneel. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
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