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Boca Raton, Palm Beach, US
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Manager, Sales And Customer Experience

Country : USA USA

State : Florida

County : Palm Beach County

Town : Boca Raton

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

As the leader of Sales and Customer Service, you will lead by driving sales and selling with focus on the Macy's customer and colleagues. All activities related to presenting a clean, neat and organized shopping environment for our customers and managing all aspects of selling support are under your direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of Colleagues will grow following your leadership.

Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
  • Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities.
  • Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection.
  • Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.
  • Plan and execute events and community outreach.
  • Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
  • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
  • Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
  • Regular, dependable attendance and punctuality.
  • Education/Experience:

    • A minimum of 3-5 years retail management in a department or specialty store.
    Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus. Basic math functions such as addition, subtraction, multiplication, and division. Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
  • Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.
  • Must be proficient in the use of computers and RF equipment.
  • Highly organized, with the ability to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. STORES00
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