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Beverly Hills, California, US
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Manager, Sales Experience - Beverly Hills

Country : USA USA

State : California

County : Los Angeles County

Town : Beverly Hills

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Competencies
Passion for People
- Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
- Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
- Structures messages in a clear logical manner using the most appropriate communication medium
- Responsible for the performance and career development of direct reports
- Actively recruits and hires quality talent to add to team, planning for and creating talent bench
- Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
- Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
- Assures that rewards are tied to objectives and requirements
- Promotes a positive environment of achievement, recognition, and celebration
- Serves as a role model by establishing and adhering to high ethical standards
- Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
- Speaks with truth and candor, modeling how to challenge the status quo appropriately
- Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
- Creates a gracious and welcoming environment for internal and external customers as well as other partners
Passion for Business
- Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
- Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
- Tracks progress against departmental strategies to execute properly and successfully
- Proactively shares information, best practices, and new ideas with team to improve business and performance
- Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
- Uses critical thinking skills to analyze problems and to recommend viable solutions
- Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric oneThis job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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