×
Address
New York, New York, US
Share
Text size
aA+ aA-
Print
Click here to print

Manager, Site Maintenance & Special Projects - Origins

Country : USA USA

State : New York

Town : New York

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

DESCRIPTION:

The Global Manager will work closely with the Executive Director of Ecommerce in North America and the Global Ecommerce Exectutive Director to continually optimize and enhance the Origins global online experience across platforms. This person will work collaboratively across many teams (marketing, creative, ecommerce, engineering, customer service, consumer engagement, analytics, etc.) to drive new site functionality, global market rollouts, and the optimization of existing functionality to meet brand objectives.

The Global Manager will need to manage multiple site experience projects (enhancement, functionality, features, etc) simultaneously. He/She will partner with the North America and Global teams to guide platform appropriate brand content and integrate digital marketing programs. Communicating new functionality, assets, brand guidelines, programs and intiatives is key, along with a thorough understanding of the differences and challenges faced by each market.

The success of the role will be measured by the delivery of high quality and timely projects. Brand stakeholder management, relationship development and communication style will also be factors in performance measurement.

OVERVIEW OF RESPONSIBILITIES:

Scope

  • Ensure Global strategic roadmap for Orgins.com is implemented and achieved via unique funcationality, new features and testing of current elements

    • Communicate the strategic roadmap, document progress, and help trouble-shoot any challenges



    • Constant optimizations within the site - and partnership with Global Ecommerce teams to ensure we are colloaboring on the Origins priorities & competitive climate needs

      • Documentation of the how is critical to help the market implement seamlessly and easily



      • Key focus on improving process and communication globally - ensure transparency, sharing and collaboration as it relates to Origins.com

      • Lead the Global site revamp in partnership with ELC Online/ ED of Global Ecommerce in terms of stragic elements, rollout, feature needs/upgrades and key changes required both from user testing, data analysis, and branding changes.

        • Map out a communication process with regions, understand each change and how this will affect the busines in terms of marketing, sales, consumer education, & consumer-driven areas (services, features etc)

        • Elevate and prioritize the most critical business critical areas to ensure a seamless, fast and excellent customer experience

        • Partner closely with all ELC online teams to ensure Origins is prioritized and top of mind as well as key leanging and best praactives are shred and lenred cross-funcaitonlly Origins projects are (Product team, Account & Checkout, Cart, International Rollout, Site Speed/Performance, Promotions & NA maintenance team

        • Mentor Global Ecommerce Coordinator to help elevate her skillsets and find enhanced priductivity

        • Create feature requirement documents by working closely with the creative, business owners and engineering teams to develop.

        • Explain individual elements of a project to brand leads production, designers and developers.

        • Liaise with 3rd party individuals and companies to outsource project elements.

        • Act as quality gatekeeper for all brand deliverables, ensure that standards are met before key parties sign-off on budget and timing

        • Create scope of work documents, estimates and timing plans for projects.

        • Process & Delivery


        • Drive the delivery of a wide variety of projects to include new and enhanced site functionality.

        • Analyze decisions made throughout a project lifecycle, understanding potential impact to the timescale and raise issues/concerns where appropriate

        • Work with specialists in each cross functional team (engineering, creative, marketing, promotions, education, etc.) to finalize and deliver each element of a brief on schedule.

        • Stakeholder Management


        • Manage brand expectations within the confines of the allocated delivery projects - defining internal and external roles, responsibilities and due dates at project kick-off and ensuring communication is open, transparent and in line with the agreed communication plan

        • Guide stakeholders through the production process with timely status updates and meetings

        • Communicate all risks, concerns and potential delivery impact for each decision made throughout the project lifecycle to all key stakeholders.

        • Optimizing Online User Experience & User Interface


        • Monitor and verify site quality throughout its release cycle by working very closely with the QA team and Business teams.

        • Identify opportunities to improve site experience through new technology and site enhancements, optimize customer experience and site conversion by analyzing data, consumer behavior and multivariate testing

        • Lead cross functional teams to develop features and functionality for the site, including diagnostic tools (mask finder, skincare diagnostic, etc.)

        • Research industry best practices to maintain optimal site experience.

        • Monitor international sites (Ecommerce & Coresites) regularly to ensure adherence to strict Origins standards and ensure brand consistency




        • Job: Online / E-Commerce

          Primary Location: US-NY-New York

          Job Type: Standard

          Schedule: Full-time

          Shift: 1st (Day) Shift

          Job Number: 229289

          We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected]

Profile

Qualifications

  • 4+ years in project management and site usability, preferably on a branded ecommerce business

  • Highly experienced in responsive design and usability principals (user interface and user experience) across platforms from both a functional and design perspective

  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment

  • Proven track record of delivering a range of projects based on scope, timeline, cost, and quality

  • Extremely strong organizational and communication skills, with the ability to multi-task successfully and strategically

  • Must be able to effectively communicate, collaborate and influence across cross functional teams and pro-actively problem solve

  • Proficiency required in MS Word and Excel; knowledge of MS Project, Powerpoint and Visio preferred

  • College degree required; BA/BS in marketing, computer science or a related discipline preferred.

  • Available for early morning/late night calls due to varying time zones and potential travel


Share
Print
Click here to print