Reynoldsburg, OH, US
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Manager, Store Operations Initiatives

Country : USA USA

State : Ohio

County : Franklin County

Town : Reynoldsburg

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

This role is responsible for identifying, developing and driving solutions to support new business concepts and initiatives that enable and drive productivity in the store organization. Acting with our customer front of mind; the manager evaluates processes, recommends improvements and presents ideas that align with feedback, observations, data and organizational strategies.
Workstreams include testing and implementations related to hardware/software, emerging technologies, store labor, our store's operating model and the end to end customer experience. This role will take concepts from the ideation phase and see them through to solution delivery, while also collaborating and negotiating across work groups to assess competing priorities, timelines, field impact and risk to day to day operations.
Key Responsibilities
- Research, analyze and track trendsetting operational practices to help influence our roadmap and understand how solutions would benefit our store's operating model
- Travel in stores and with Field Leadership to observe existing practices and solicit feedback to inform our prioritization of process improvements and initiatives
- Based on observations and field feedback; document and present recommendations for future state practices that reduce complexity and/or maximize sales growth potential for the field organization
- Be knowledgeable and able to communicate to home office and field leadership a complete assessment of proposed recommendations that includes the impact to the organization, trade-offs, risks, costs, benefits and opportunities of each solution
- Lead implementation and execution of aligned on solutions in partnership with Field Leaders, Store Operations, Technology Services, Human Resources, Finance, etc.
- Participate in weekly/monthly/quarterly Home Office and Field meetings, as applicable


- Ability to collaborate & influence key business leaders to develop operational strategies/solutions
- Experience leading projects or driving work with varying complexity
- Ability to work in a fast paced, highly collaborative, change-oriented environment; driving results through leadership, team building, influence and conflict resolution
- Strong verbal and written communication skills
- Capable of leading, developing and motivating others
- Ability to travel with overnight stays
Preferred, but can be learned in role
- Capable of developing content and solutions for a field audience based on a deep understanding of the operating model
- Ability to communicate and negotiate effectively at all levels, inside and outside the organization
- Capacity to influence partners to arrive at solutions that best support each initiative
- Strong analytical and strategic planning skills
- Retail experience preferred, store and field leadership experience a plus
Bachelor's degree or equivalent work experience
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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