Riverside, US
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Manager, Supply Chain Operations

Country : USA USA

State : California

County : Riverside County

Town : Riverside

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

Managers within Technology at Nordstrom help create an inspiring workplace where talented people are empowered to drive amazing customer experiences and business results. Through broad industry and practice knowledge and hands-on technical management experience, the Tech Manager guides a team of IT professionals to execute strategy and tactics that deliver desired results within a Fulfillment or Distribution center at Nordstrom.
- Focuses on day-to-day operations within the Fulfillment or Distribution centers and ensures effective execution of a team strategy/goals
- Understanding the workflow of MHE and WM systems within Fulfillment and Distribution environments
- Manage across a Regional footprint of several Distribution & Fulfillment sites
- Works with Senior Manager to provide oversight to team
- Effectively creates, implements, and manages team toward goals
- Leads entry and experienced level of IT Technicians
- Manages day to day performance and behavior through effective 1:1's and coaching
- Ability to create and streamline processes that align across Tech Ops
- Ensure that systems, services, and infrastructure work reliably and securely to meet the Business need and demand
- This position may be required to perform other related duties as assigned
Hires and Develops Top Talent
- Identifies talent needs
- Identifies team strengths/weaknesses and creates plans to effectively develop
- Create and maintain inclusive work environment
Drives Team to Results
- Translate performance dashboard data into action leading to improvements
- Identifies potential roadblocks for team and works with other leaders to mitigate
- Effective use of retrospectives and RCAs (Root Cause Analysis) to drive improvements from incidents
- Ability to execute incident management best practices and incident prioritization
- Vendor management and accountability
Demonstrates Interpersonal Effectiveness
- Understands own strengths and weaknesses and can articulate those to others
- Plays to own strengths when dealing with others
- Possesses basic understanding of how to adjust style in different situations
Displays Critical Thinking
- Analyzes information from team and provides recommendations for resolution
- Helps team incorporate data into decision making processes
Demonstrates Domain Expertise
- Demonstrates proficient knowledge of discipline and practice area(s)
- Possesses clear understanding of department and how the teams engage with other areas of the organization
- Provides Technical oversight
- Employ continuous improvement methodologies across own team (e.g. quantifies impacts customer first, waste elimination, increased productivity, iterates quickly, shorten feedback loop, experience creating relevant KPIsCommunicates with Impact
- Listens effectively
- Possesses strong verbal and written communicator
- Understands how to drive different communications by audience


- Provides amazing experiences to both internal and external customers by seeing the big picture, understanding needs, and tying them to results, and driving value
- Demonstrates a positive mindset, high levels of character and integrity, and a keen awareness of continuous improvement
- Understands how team efforts are aligned with organizational objectives and priorities
- Advises and collaborates with others to develop strong, positive working relationships across all levels of the organization to drive success of projects and efforts
- Offers creative, innovative, data-based solutions by focusing on forward progress and creativity, even when working through complex, often competing needs
- Adjusts positively to quickly changing priorities and shifting goals
- Listens to and embraces ideas and insights from others to find better solutions
- 3-5+ years of relevant work experience
- BA/BS in Computer Science or closely related degree or equivalent practical experience
- Experience within a Supply Chain facility preferred
- Demonstrated knowledge of Material Handling Equipment and Warehouse Management Systems
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