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New York Store Manager

Country : USA

State : New York

County : New York County


Category : Retail

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Starting date : Immediate

Company presentation

Dinosaur Designs is one of Australia’s most established and identifiable design companies. Sitting at the intersection of art, design and fashion for over thirty years Dinosaur Designs primarily produces hand made resin jewellery and homewares from our studio in Sydney, Australia, that are loved by our customers for their distinct aesthetic and individuality.

Job description

As Store Manager you will be responsible for the financial success of the store by achieving defined sales, profitability and metric objectives, providing top level service and maintain shop appearance according to our designer and director’s aesthetic. Three to five years of experience and specific knowledge of retail and store management is required.


You will have inspiring leadership skills enabling you to coach and motivate our retail associates to consistently provide customers with an exceptional shopping experience and drive actions to help them meet sales metrics. You will also demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. You must also have proven experience in assessing, recruiting and screening potential employees as well as nurturing and mentoring our existing team.

We are looking for someone who builds relationships with internal and external clients; has exemplary communication skills both with customers and our head office; manages an efficient back of house to ensure consistency with established operational procedures, and who can actively work with our New York based PR and stylists as well as our Sydney based PR and Marketing team to promote our company. You will be expected to attend industry events and openings on our behalf.

Specific needs

Oversees retail store operations to company standards; ensuring effective implementation and maintenance of programs as well as meeting financial and operational objectives
Ensures Sales, Units Per Transaction, Dollars Per Transaction, and Financial Goals are achieved
Maintains accurate store cash handling records, reports and opening and closing procedures
Reviews merchandise and inventory levels for accuracy and consistency.
Implements inventory procedures and inventory control program.
Maintains allocated budget within the store
Demonstrates/Sells products to customers, explaining benefits, features, prices, quality, value and other information, builds the business through outstanding customer service
Ensures visual standards are appropriate and support the brand image and merchandises displays to accentuate products
Develops information on retail customers to enhance sales; maintains customer log in ERM system

Administers Performance Management programs
Participate in staffing decisions including employment, discipline, training, assignment and termination
Set expectations and ensures accountability
Ensure retail associates are trained in our sales training program and other selling techniques to maximize sales potential
Build a team that works well together based on the needs of the store
Ensure all practices meet applicable legal requirements, policies and procedures
Evaluate daily operations on an ongoing basis and make recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability
Create a selling culture in the store

As an ideal candidate you will have an expressive personality with a stylistically appropriate and professional manner and a sense of humour. You will also have;

Bachelor's degree (B. A.) from four-year college or university preferred, and three to five years related experience; or equivalent combination of education and experience
Knowledge of retail selling environment, high fashion/design/art industry
Effective oral and written communications, presentation skills, motivating others, and managing accountability
Prior sales management experience
Demonstrated ability to achieve individual selling goals and metrics
Proven ability to drive sales results, able to analyse selling reports, identify business trends and react quickly to the needs of the business
Comfort in making decisions and mediating conflict within a team-environment
Ability to address complex issues and allocate time to execute multiple tasks and changing priorities
Exceptional interpersonal, communication and customer service skills
Ability to identify/assess top talent and train/develop/retain great people
Proficient in windows-based software such as Excel, Word and Outlook and working knowledge of cloud-based POS systems
We are committed to Equal Employment Opportunity for all employees. All employment decisions will be made without regard to race, colour, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status or disability.

Ability to work non-traditional hours, including days, nights, weekends and holidays
Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
Ability to climb step stools and ladders
Ability to stand/walk for long periods at a time
Possess manual dexterity and hand-eye coordination
This position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
Ability to work as part of a team
Ability to effectively communicate with customers, peers and management
Ability to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
Must have authorization to work in the United States without limitation.
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