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Operations Manager

Country : USA USA

State : New York

County : Orange County

Town : Woodbury

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

REPORTS TO: Store Manager

DIVISION: Retail

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

MAIN JOB OBJECTIVE

OPERATIONS

- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

- Support and assist in staff training in all areas of appropriate register usage and maintenance

- Understand and properly execute all management register functions

- Participate in inventories

- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

SALES GENERATION

ESSENTIAL JOB RESPONSIBILITIES

- Meet personal and store sales goals

- Assist in the tracking, monitoring, and communication of business results

- Ensure an elevated level of sales and service is practiced by all associates; lead by example

- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales

- Ensure all sales related policies and procedures are maintained

- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff

- Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

- Ensure all associates provide the highest level of customer service

- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

- Resolve all client problems and complaints quickly and effectively

- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

MERCHANDISING/VISUAL

- Assist in the implementation and maintenance of all merchandising/visual directives

- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

- Ensure deliveries are properly processed in a timely manner

- Identify and communicate product concerns in a timely manner

- Communicate inventory needs to support the business goal

HUMAN RESOURCES

- Assist in the recruitment, training and development of staff

- Assist in ensuring the integrity of payroll and the payroll process

- Continually evaluate the performance of each associate and provide constant feedback to ensure results

- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

- Support and provide follow-up for all training programs, seminars etc.

- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

- Sales Supervisor(s)

DIRECT REPORTS

- Sales and Stock Supervisor(s), Stock Manager

Minimum 3 years retail experience with 1-2 years specialty management

We are an Equal Opportunity Employer M/D/F/Va

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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