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Operations Manager, Dock

Country : USA USA

State : New York

Town : New York

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

The Support Manager, Dock is responsible to oversee the daily operations of all deliveries for the Bergdorf Goodman stores. The SMD partners with the Selling Directors to ensure all store operational functions are delivered with the highest level of client satisfaction.
The Support Manager, Dock is responsible to oversee the daily operations of all deliveries for the Bergdorf Goodman stores. The SMD partners with the Selling Directors to ensure all store operational functions are delivered with the highest level of client satisfaction.
- Communicates daily operational objectives with their team while creating a workflow.
- Receive daily merchandise, unpack, sort and deliver by area for both stores.
- Train and develop their support associates.
- Build a cohesive customer service driven team.
- Attend meetings with Support and Selling Managers to build cross functional partnerships while executing the operational strategy.
- Ensure daily coverage in all areas to maintain store operational standards.
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