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Operations Manager - Elizabethtown, PA

Country : USA USA

State : Pennsylvania

County : Lancaster County

Town : Elizabethtown

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

The Operations Manager's responsibility is to deliver on overall customer promise by communicating and supporting the business strategy related to operations processes, policies and procedures. It is the department manager's role to maintain and improve the physical condition of the facility by planning and implementing new design layouts to ensure that the flow of merchandise remains optimal. Executing the strategy and direction of the building through strategic planning and forecasting will be essential for this role.
A day in the life...
- Support the business strategy or driving results for overall safety, quality and performance
- Lead a team up to 250 employees and up to 5 salaried Assistant Managers across multiple shifts/departments
- Recruiting, selecting, onboarding, and training the right resources
- Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance
- Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions


- 5+ years of warehouse experience in a managerial role. Leading at least 3 supervisors or managers preferred
- Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
- Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
- Strong knowledge of warehousing Key Performance Indicators (KPIs)
- Hands on experience with warehouse management software and databases
- Ability to analyze data and determine actions based on improvement opportunities
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