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Operations Manager - Saks Off 5th

Country : USA

State : New Hampshire

County : Hillsborough County

Town : Merrimack

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

HBC is a diversified global retailer, focused on driving the performance of high quality stores and omni-channel platforms all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.

Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with nearly more than 300 stores and approximately over 35,000 employees around the world.

Our leading businesses banners across North America and Europe include Hudson's Bay, Saks Fifth Avenue, and Saks OFF 5TH.

We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.

A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment

Job description

The Manager - Operations is responsible for driving top line sales and bottom line profit; achieving all company objectives and leading and inspiring a high-performance team. They lead the service culture and actively support the selling, as well as leading the Selling Ambassador program. The Assistant Store Manager - Operations drives results by overseeing efficiency and productivity of all back of house functions including Door to Floor process, price changes, staffing and scheduling, shortage, and cashiering support.


You have been described by past peers and managers as having strong leadership skills and excellent interpersonal, verbal and written communication skills
You have a proven ability to multitask in a fast paced environment
You utilize your strong communication skills to inspire, direct, and lead your team to meet all proposed deadlines
You can work independently without concern, stay self-motivated and always meet your deadlines

You Also Have:

4-year degree preferred
3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce/operational processes and achieving results
Proficiency in utilizing available technology, especially Microsoft Office Suite
Flexible availability to work evenings, weekends and holiday schedules

As the Manager - Operations, You Will:

Be responsible for achievement of sales, controllable profit, EBITDA, payroll management, P&L performance, email capture rate, shipping process, etc.
Oversee the selling and service processes; provide leadership and motivation to team in achieving sales goals, drive omni-channel growth and execution of company initiatives.
Oversee the operational and merchandising processes to ensure that Door to Floor standards are maintained and signage and pricing vehicles are current and clear.
Monitor store payroll rate and expense; oversees store staffing, ensuring scheduling aligns with overall business needs and traffic flow.

How Often You May Travel:


Your Life and Career at HBC:

Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
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