San Francisco - North Bay Area, US
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Part Time Sales Supervisor

Country : USA USA

State : California

County : San Francisco County

Town : San Francisco

Category : Sales

Contract type : Permanent

Availability : Part time

Company presentation

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
JOB DESCRIPTION- SALES SUPERVISOR JOB PROFILE Job Title: Sales Supervisor Reports to: Store Manager, Assistant Store Manager Division: Retail MAIN JOB OBJECTIVE To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. ESSENTIAL JOB RESPONSIBILITIES Sales Generation:
- Meet personal and store sales goals
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
- Utilize elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends Customer Service:
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) Operations:
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
- Participate in inventories Merchandising/Visual:
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal Human Resources:
- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance
- Support and assist in follow-up for all training programs and seminars WORK EXPERIENCE Minimum 2 years specialty retail experience 1 JOB DESCRIPTION- SALES SUPERVISOR COMPETENCIES Action-Oriented Full of energy for the things he/she sees as challenging, not fearful of acting with a minimum of planning, seizes more opportunities than others. Approachability/ Listening Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; build rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Composure Is cool under pressure, does not become defensive and irritated when times are tough, is considered mature and can be counted on to hold things together during tough times, can handle stress, is not knocked off balance by the unexpected, is a settling influence in a crises. Creativity Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming sessions. Customer Focus Dedicated to meeting the expectations and requirements of internal and external customers; acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results Can be counted on to exceed goals successfully is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Integrity and Trust Is widely trusted, is seen as a direct truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn't misrepresent him/herself for personal gain. Interpersonal Savvy Relates well to all kinds of people, up down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly/ Versatility Learns quickly when facing new problems, a relentless versatile learner; open to change, analyzes both successes and failures for clues to improvement, will try anything to find solutions, enjoys the challenge of unfamiliar tasks, quickly grasps the essence and the underlying structure of anything. Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her pushes tasks and decisions down; empowers other; invites input from each person and shares ownership and visibility; makes each individual feel his/ her work is important; is someone people like working for and with. Self-Knowledge Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career decisions.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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