New York, New York, US
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Product Management Associate

Country : USA USA

State : New York

Town : New York

Category : Marketing

Contract type : Permanent

Availability : Full time

Job description


Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We're building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.

Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy's Digital to grow your career and help shape the future of an iconic brand.

Job Overview

The Product Management team for the Discovery Domain is focused on delivering a best-in-class product discovery experience across homepage, navigation, category, browse, and product details pages. This team delivers new and enhanced features that shape our customer experiences. A Product Manager defines the most critical user problems to solve, the impact on our business, and a vision for how we can leverage technology to solve those problems. Additionally, the Product Manager builds a value-based incremental delivery approach that allows us to maximize the return on our invested capital.

Our Product Managers leverage their passion for building great products by partnering with tech, analytics, UX, and functional/business SMEs in an Agile & Lean product delivery environment throughout the entire product lifecycle. Product managers own the product from strategic planning through tactical execution and post-launch measurement.

An Ideal Candidate Will:

Start with why, not what. Have a curious nature and strong critical thinking / problem-solving abilities. Possess technical and business acumen. Be comfortable developing, articulating, and defending a point of view to different audiences at all levels within the organization. Have a strong point of view, weakly held. Be an effective communicator who tailors messages based on audience, environment, and context. Be adept at storytelling and distilling complex concepts into simple messages. Be agile and adaptable. Value perspective and seek the "right" answer vs. "being right". Demonstrate the ability to influence, rather than rely on direct authority. Able to flex between strategic thinking and tactical execution, balancing multiple priorities simultaneously. Be self-driven. Be passionate about building great customer experiences.

Essential Functions

The Product Manager's responsibilities include, but are not limited to:

- User-centered ideation, discovery, definition, and delivery

- Customer research to develop empathy, identify critical problems to solve, expectations, and behaviors

- Business stakeholder interviews to understand operational complexities, strategic objectives and plans, impacts, and considerations

- Analysis of quant & qual data (internal and external) to aid in prioritization

- Analysis of the competitive landscape and recommendation for positioning

- Analysis of industry trends and emerging opportunities

- Technology partnership to evaluate technical constraints, complexities, & capabilities

- Financial modeling for ROI analysis

- Strategic roadmap development - near term vision that will drive iterative value

- Storytelling & socialization of product - with business & technology stakeholders

- Use cases, journey mapping, hypothesis development

- Identification of KPIs, engagement & operational metrics for each slice of scope

- Stakeholder management

- Navigate complexities of stakeholder landscape - leverage expertise to drive alignment and engagement

- Interviews partners, facilitate working groups, one to one discussion, group showcase forums, etc. - with a goal of uncovering operational and organizational impacts

- Consider business process impacts & dependencies. Work with the appropriate partners to ready the business for the product.

- Agile product delivery

- Partners with Iteration Manager, Tech Lead, QA, and engineers to continuously improve and maximize output of delivery team

- Effectively builds & prioritizes user stories for each iterative delivery - partnering with UX, tech, QA, business SMEs to deliver each

- Maintains outcome focus by adjusting product roadmap, release strategy, & scope priorities based on realities of an agile environment

- Product Hind sighting

- Partners with analytics team to develop & implement test strategy to validate key hypotheses

- Measures impact of product post-launch leading to sound recommendations for continued investment or pivot.

- Regular, dependable attendance & punctuality and perform other duties as assigned.

Qualifications and Competencies

Education Requirements

Min/Preferred Education Level Description

Minimum 4 Year / Bachelors Degree Bachelor's degree required, MBA a plus

Years Of Experience

Minimum Years of Experience Maximum Years of Experience Comments

1 1-2 years of product management experience within the retail industry


- Bachelor's degree required, MBA a plus

- 1-2 years of product management experience within the retail industry

- Ability to effectively share technical information, communicate technical issues and solutions to all levels of business

- Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members

- Ability and desire to take product/project ownership

- Ability to think creatively, strategically, and technically

- Ability to work a flexible schedule based on department and Company needs.

- Knowledge of MS Office computer programs are required
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