New York, NY, US
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Product Manager

Country : USA USA

State : New York

Town : New York

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

Whether you are taking the first step toward beginning your career or are a professional looking for an exciting new opportunity, we offer a wide array of challenging and creative paths. Whether in our stores, our home offices or in our distribution or call centers, we believe a work environment like ours that promotes unity through diversity creates stronger teams and fosters an inclusive experience for all our associates and customers.

Job description


Jcrew Group is looking for a motivated Product Manager to drive the optimization and evolution of our customer's digital end to end omni-channel journey. You'll be working on everything from deeply understanding user pain points to delivering exciting new site features that bring value to the customer and organization. You will partner cross-functionally, analyze data, identify opportunities, and execute on ideas taking concepts to fruition.

Primary Responsibilities:

  • Ownership in the execution of omni-channel strategies that connect a customer's offline and online shopping experience across the enterprise

  • Overseeing design and development of features that enhance the mobile app channel

  • Assessing product opportunities for the larger roadmap and influencing prioritization of features and requirements in the backlog

  • Writing, defining, and presenting product requirements. Working with development teams on implementation and iteration, owning user acceptance criteria in order to ensure features are successfully built and solve the problem

  • Creating metrics to track performance and reporting objectively on learnings/results

  • Identifying great product opportunities and making recommendations about what the team should (or shouldn't) prioritize, with strong quantitative and qualitative reasoning

  • Contribution to A/B Testing strategies given knowledge of the roadmap ahead and insights we are trying to understand

  • Partnering with UX, Merchandising, Insights, Customer Service, Brand Creative, Operations, and Technology teams to gather input and deliver actionable solutions

  • Close collaboration with Marketing teams on how to support go-to-market plans for new products and brand moments

  • Troubleshooting site functionality with the development team

  • Ownership of relationships with our third-party partners, the roadmap going forward and how to maximize on the service or tool

  • Must Have:

    • 3+ years product related experience

    • A strong record of delivering cross-functional projects with success

    • Knowledge of qualitative and quantitative methodologies to understand customers and data

    • An understanding of how to work in an agile environment

    • An ability to stay organized and juggle multiple priorities

    • The drive to be a budding leader and the motivation to make a change in an organization

    • Strong problem-solving capabilities: you can cut through the noise and laser focus on what really matters

    • Great analytical skills and stellar communication skills

    • An ability to translate product needs to technology and understand technical concepts

    • Qualities of a team player with an ability to collaborate and build relations at all levels

    • Bachelor's Degree or higher

    • Passion for the retail industry and our brand

    • Nice to Have:

      • Experience in developing a mobile app

      • Prior experience with Salesforce Commerce Cloud

      • We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.
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