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Product Manager, Checkout

Country : USA USA

State : Texas

County : Dallas County

Town : Irving

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

PRIMARY RESPONSIBILITIES
- Partners with senior leaders on program level strategy development and execution
- Contributes to successful continuous delivery of product roadmaps, within budget and schedule, by identifying risks and developing & recommending mitigation strategies
- Reviews tactical implications to products or business areas ensuring long-term goals and an enterprise view are represented in requirements
- Lead & manage a scrum team by setting the priority and communicating a clear vision
- Creates and analyzes regular and ad hoc reporting to monitor business KPI's and to measure the effectiveness of product enhancements
- Troubleshoots and researches issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address
- Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives
- Supports and provides direction to the associate product managers in determining the impact of new functionality to existing business processes and system functionality
- Educates and evangelizes best practices throughout organization to build awareness for impact to business and ensure alignment for cross-team initiatives
- Maintains market awareness of industry trends and competitive landscape to help identify necessary updates and new opportunities
- Manages vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy
SKILLS AND EXPERIENCE
- Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment
- Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
- Ability to multi-task, working independently and to collaborate with cross functional teams
- Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
- Familiarity with web analytics tools (preferably Adobe Analytics) and experience using data to make decisions
- Experience in eCommerce and Omni-Channel delivery, specializing in checkout/payments a plus
- Experience with Atlassian suite of tools (Jira/Confluence/Structure)
KEY COMPETENCIES
- Strong strategic, creative thinking and decision-making skills
- Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
- Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus
EDUCATION & TRAINING
- 4-5 years of Product Management experience, focused on eCommerce or digital capabilities
- Bachelor's degree in business, IT, Computer Science, or other related field
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