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Product Manager - Customer Account & Loyalty

Country : USA

State : Texas

County : Collin County

Town : Plano

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

Job description

The Product Manager - Customer Account & Loyalty is responsible for driving customer-facing and back-end projects for designated product line on JCPenney.com. The Customer Account & Loyalty portfolio consists of Path to Checkout products (Customer Lists, Gift Registry, Loyalty Programs, and Customer Account). The Product Manager supports in-depth business reviews, presents to senior management, and supports initiatives with the merchandising, marketing, and technology teams. The product manager must be able to work at the strategic level to drive ideas for growth, and at the tactical level analyzing data and solving problems. The Product Manager monitors and drives the business on all aspects of demand, customer experience, and conversion.
- Evangelize product vision and strategy to global product, engineering and business partners, including senior leadership
- Continually monitor competition, industry developments and customer feedback to deliver site features that provide JCPenney customers with an exceptional shopping experience
- Collaborate with engineering, design, analytics, and business teams to launch new features spanning loyalty, lists, cart, checkout, payments, and shipping options
- Product functionality prioritization and backlog grooming
- Define Epics and User Stories for delivery and test case traceability
- Conduct requirement gathering sessions, and effectively elicit and prioritize requirements
- Ensure business needs are captured in a clear, concise, and unambiguous way, ensuring both functional and non-functional requirements are documented
- Facilitate change management activities by performing impact analysis of changes and supporting launch activities, including documentation and training
- Responsible for operational readiness tasks and performs product demos to stakeholders
- Work closely with developers and end users to ensure technical compatibility and business process uniformity of current and future state systems
- Identify and assess value of technology licensing with new vendors to deliver on innovative customer experience features

Profile

- 4-7+ year's experience in digital product management
- Retail ecommerce experience preferred
- Experience in managing product capability for ecommerce and omni-channel initiatives
- Demonstrated ability to manage multiple projects across groups, including UX design, development, and QA
- Proven track record of taking ownership and driving results
- Exceptional interpersonal, communication, cross-collaboration and team skills
- Knowledge of ecommerce business KPIs and technologies
- Strong experience in requirements gathering, writing functional specifications, and user stories in an enterprise environment
- Proven analytical capability and the ability to multi-task and thrive in a fast-paced environment!
- Experience with Agile Development Methodologies such as SCRUM
- Education: Bachelor's degree
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