Product Manager, Gift Card Experience
Country : USA
State : New York
Town : New York
Category : Marketing
Contract type : Permanent
Availability : Full time
As one of the world's largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents. Would you like to be part of our team?
A Product Manager at the H&M Group is a visionary leader who guides new product ideas from initial concept to product launch and ensures full benefit realization. The Gift Card Experience Product Manager will shape the future direction of gifting at The H&M Group to achieve long term company objectives and our customer-centric product mission.
You will develop and execute a comprehensive global gift card product strategy that drives profitable business performance and delivers a best-in-class customer experience. This includes defining the product development roadmap based on a deep understanding of global market / industry trends and customer insights.
You will lead a cross-competent global product team to improve the H&M Groups' gift card experience across different brands and different channels in 77 markets. This highly cross-functional role is a unique opportunity to deliver business and customer value using a breadth of competencies, including strategic thinking; operational execution; data-driven testing and analysis; product management; team leadership; vendor and stakeholder management. Key stakeholder partners include global business teams, engineering teams, local market teams, and other functional teams (eCommerce, Sales and Merchandising, Accounting).
As a Product Manager, you are expected to have a "customer-first" mindset; deep business understanding; and an appreciation for technology. Strong leadership and communication skills are essential to be successful in the role. Previous experience working with gift cards, consumer retail, e-commerce, and/or payments is a plus.
Develop and execute an end-to-end Global Gift Card product strategy, aligned with company goals and industry best practices to drive profitable business performance and a best-in-class customer experience.
Own the end-to-end gift card product lifecycle from ideation to execution and optimization. Accountability for benefit realization; operational efficiency; and achievement of gift card specific KPIs
Set ambitious and clear product mission, objectives, and key results (OKRs). Translate these into a prioritized roadmap and development backlog to achieve key results.
Lead a cross-functional team including business experts, engineers, data analysts, and product designers to execute product strategy and deliver business growth and customer value
Champion gift cards internally to support business objectives. Build cross-functional partnerships with global, regional, local, and third-party stakeholders in an inclusive and efficient way.
Create commitment & understanding around the global and local gift card product strategies, objectives, goals, and milestones with different stakeholders (global, regional, local).
Work with regional and country-specific gift card teams to understand local product needs.