Irving, Texas, US
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Product Manager, Mobile Apps & Innovation

Country : USA USA

State : Texas

County : Dallas County

Town : Irving

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Position Summary:
The Neiman Marcus Product Management Team is looking for a skilled Product Manager for Mobile Apps & Innovation who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.
The Mobile Apps & Innovation Manager will be responsible for supporting the strategy of the Neiman Marcus Group and its digital and technology roadmap by delivering a brand new experience for our customers on iOS and Android Apps, supporting the Innovation team by defining and delivering new capabilities across the customer journey and supporting the Head of Product in the development of product strategy and prioritization of the product roadmap. The position will collaborate with business partners, subject matter experts, engineers and vendor partners to establish business and technical requirements & stories ensuring delivery of new features and functionality, as well as optimizations.
You will contribute to the high level business reviews and development of the Mobile Apps and Innovation strategy to present to NMG leadership. You will be successful by cultivating strong relationships with Technology and Delivery Leads to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.
- Overseeing roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience driving projects with cross-functional colleagues
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior product managers and leaders
- Manage a cross-functional process for prioritizing, delivering and launching major product releases
- Quantitative data analysis and critical-thinking skills
- Demonstrated ability to work cross-functionally with engineering, design, and project management counterparts to deliver online products/services
- Lead user discovery sessions with stakeholders
- Partner with key stakeholders and users to define and design product solutions
- Partner with key stakeholders and analysts to define high value opportunities for innovation
- Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
- Collaborate with product management and engineering leaders to develop a prioritized and groomed backlog aligned to the product roadmap
- Work directly with an agile engineering team to participate in sprints, grooming, other agile ceremonies
- Identify requirements, design features and groom user stories for Mobile Apps and new customer experiences
- Experience breaking down features into workable user stories
- Prioritize use cases for development
Primary Responsibilities:
- Build and maintain our Customer Apps roadmap, ROI, feature/function definition, experience design, and KPI's
- Define business benefits feature sets, as well as conduct product research to develop product strategy
- Deliver the Customer Apps roadmap within time, budget, and quality requirements
- Continuously drive towards an MVP and MLP roll-out
- Lead product optimization post-launch, incorporating analytics, customer feedback, and market opportunities to (re)prioritize the roadmap
- May supervise and direct Product Managers and Product Analysts for a defined product portfolio including individual performance management as well as management of business results
- Foster individual and team development to improve the product practice for Neiman Marcus Mobile Apps Ability
- Drive team culture and deepen leadership experience for members of the Product Organization Manage performance of direct reports and ensure the quality of the team's products meets NMG standards
- to help facilitate awareness and support of business strategies and initiatives
- Supports and provides direction to the product managers in determining the impact of new functionality to existing business processes and system functionality
- Ensures the team writes stories (requirements) of sufficient quality in order to provide a solid foundation for realizing the benefits of the project
- Build cross-functional relationships with key stakeholders critical to the delivery of the product portfolio. Prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy
- Manage vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy
- Support successful adoption and usage of the Customer Facing Apps by:
- Partnering with Site Operations and support teams to triage and prioritize critical product issues.
- Signing off on Product Quality for Feature Releases.
- Proactively identifying issues and partnering with Site Operations/Support and peer Agile teams to provide timely resolutions
- Supporting operational readiness tasks by performing product demos & presenting training to stakeholders


- 4-5 years of experience in Product management, product marketing, or technology
- Experience at e-commerce brands, top-tier consulting firms, or investment banks useful but not required
- Bachelor's or Master's degree from a reputable institution
- Passion for working in a fast paced agile digital environment is a must! Retail ecommerce experience or digital marketing experience required. Specific experience in Mobile Apps space
- Relevant agile software development and Product Manager experience with proven track record of delivering successful customer facing site features and improvements
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Excellent analytical skills with an understanding of Web Analytics, engagement KPI's and a mature understanding of how to build business cases, measure benefits and communicate results to Sr. Leadership
- Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
- High level of attention to detail with the ability to work collaboratively across multiple teams, communicate effectively, adjust priorities based on business results, and work in a continuously changing environment to meet critical deadlines
- Highly motivated to be develop teams and manage ongoing performance of direct reports.
- Experience conceptualizing, evaluating and negotiating 3rd party strategic partnerships
- Delivered quantifiable results through a product team on multiple occasions
- Strong strategic, creative thinking and decision-making skills
- Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time
- Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building and consensus building are essential
- Self-motivated and results oriented individual able to work independently and also work collaboratively with a team
- Excellent communication skills with the ability to interact with all levels of the organization, and communicate with technical and non-technical audience
- Experience and enthusiasm for testing, analyzing, and iterating on bold growth tactics for web & mobile commerce.
- Proven ability to lead and coordinate teams on key initiatives and work cross-functionally in a highly collaborative environment.
- Deep understanding of, and empathy for users
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