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Product Owner

Country : USA

State : Ohio

County : Franklin County

Town : Reynoldsburg

Category : Marketing

Contract type : Permanent

Availability : Full time

Job description

The Digital Product Owner leads one of three teams that oversees the evolution of our Digital Platform's core shopping capabilities. Primary responsibilities include managing a Product Team in pursuit of North Star goals and ensuring the results can be leveraged across the enterprise. The PO will be accountable for building agility, speed, and rapid learning, to accelerate growth for LBrands' "family of the world's best-loved brands".
RESPONSIBILITIES:
Establish Product Vision and Benchmarks
- Lead the development and evolution of the Product Team's vision, roadmap and backlog inclusive of planning, intake processes for outcomes, and business case(s)
- Maintain a detailed understanding of ecommerce systems, data, processes, and the customer experiences they drive
- Maintain competitive and marketplace awareness via research, patterning, and 3rd-party analysis of current best-in-class and emerging/advanced techniques, within and beyond specialty retail
- Partner with UX research and Customer Care to understand the Product from the customer POV; identify key pain points and experience opportunities; ensure insights are carefully considered in prioritization
- Partner with technology teams to optimize and iterate on the underlying system architectures
- Collaborate with brand partners to maximize leverage and testing of capabilities; share best practices for growing sales/profitability
- Ensure quality, compliance, and performance, manage technical debt, and ensure rapid response to customer or business issues
- Identify trends and product offerings which could further support the growth of the product Lead Product Team:
- Guide Product team development as "first among equals": foster strong collaboration between product management, UX design, and development team members, while effectively managing relationships with stakeholders and internal/external partners
- Work with dedicated Product Analyst, ensuring consistent and coordinated execution of Lean/Agile/DevOps workflows, from backlog creation and grooming to UX research/prototyping, development, testing, deployment, analysis, and iteration
- Drive continuous l¬earning & improvement; develop product dashboards and diagnostics, set KPI targets as appropriate and leverage analytics to iterate and test in pursuit of defined outcomes
- Collaborate with other Product teams to unlock dependencies and effectively leverage shared data, systems, and service Ensure best practices for Lean & Agile software development:
- Ensure team members maintain a current understanding of relevant business and customer trends and pain points
- Train, coach, and evangelize Lean disciplines to minimize waste and maximize speed of value to customer/business: user-centric design, Design thinking, MVP and closed-loop feedback-driven iteration, Agile Development, Hypothesis/Outcome focus, etc.
- Utilize DevOps principles to create flow, make work visible, shorten feedback loops, find problems earlier and drive learning
- Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility for the Enterprise
- Ensure site stability and operational integrity via participation in team-based on call rotations and defect triage

Profile

- Demonstrated vision, passion and track record of driving results through digital product management
- Strong current familiarity with eCommerce leaders, KPIs, best practices, and vendor ecosystem
- Comfortable working in a diverse, distributed team environment using Lean/Agile Product Management practices
- High curiosity and learning orientation
- Organized, structured, analytical and logical; strong problem-solving skills and financial acumen
- Balanced, business-minded approach using qualitative and quantitative data to evaluate actions and investments
- Able to gain insights on customer and business dynamics through metrics and drive to productive action
- Excellent written and oral communication skills, including relationship management, presentation, facilitation, and decision supportEXPERIENCE REQUIRED:
- 5+ years' experience with consumer-facing digital products/properties
- Product Management experience, ideally in Lean/Agile/DevOps environments
- Business-to-consumer eCommerce experience (specialty retail/beauty/fashion/apparel a plus)
- Experience working in an environment of automated testing, continuous integration and continuous delivery preferredREPORTS TO:
- Shop Group LeadLOCATION/TRAVEL:
- Columbus, Ohio based
- Occasional travel to Bangalore, India officeAn equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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