Lawrence, Massachusetts, US
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Product Owner - Merchant Systems, Global Retail Technology

Country : USA USA

Region : Massachusetts

County : Essex County

Town : Lawrence

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
New Balance is currently seeking a highly motivated, retail savvy Product Owner with a strong analytical retail merchandising skillset to join our DTC, Global Retail Technology team. The Product Owner will play a critical role in driving the execution of several initiatives key to our global expansion of multichannel omni retail systems. This person will report to and work with the Product Manager, Retail Merchant Systems and 3rd party vendors to lead the successful delivery of products and product improvements in an agile environment. This person will work with DTC business teams to help define our product roadmap, valuing requirements, prioritizing and managing backlogs, assist in user acceptance testing prior to deployment, and support. They will serve as the everyday point of contact for the global business and partner with both 3rd party vendor and internal cross functional teams to deliver a best-in-class global retail system standard.

Job description


  • Leverage merchandising experience in planning, buying, allocation, and finance to define and value new tools, functionality, and experiences consistent with our roadmap; knowledge and understanding of the global standard business process and retail systems.
  • Develops and maintains effective business relationships with internal and external partners.
  • Advocates for superior customer experience while managing functional scope and deadlines of merchandising projects and associated product backlog items.
  • Works directly with the product manager on the product roadmap and prioritized backlogs.
  • Supports go-to-market planning and engagement with all cross functional business partners to gain successful product adoption including "Train the Trainer" sessions and documentation.
  • Writes user stories and acceptance criteria based on business requirements and follows the stories throughout the process.
  • Manages daily triage processes for any operational tickets that are filtered into the team and works with the product manager to make tradeoff decisions.
  • Provides analysis of service and product features to measure success and justify the value.

  • 3+ years of industry experience in Retail Merchandising supporting a merchandising team in multiple key areas such as planning, buying, allocation & replenishment, and finance. Additional project management experience a plus.
  • Demonstrated ability of working with retail specific solutions and ERP systems within a complex vertically integrated environment.
  • Bachelor's degree in business or merchandising related field.
  • Ability to work in a deadline-driven work environment with focus on attention to detail, and ability to multitask/prioritize workload.
  • Excellent communicator with strong verbal and written communication skills. Ability to present to a variety of levels within an organization.
  • Strategic approach to problem resolution as well as the ability to develop and communicate plans based on a product roadmap.
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and explain those concepts back to cross functional business partners in a meaningful way.
  • Demonstrated ability to work cross-functionally with technical teams, merchants, finance, store operations and outside vendor counterparts to deliver products/service solutions.
  • Ability to be decisive in ambiguous situations.
  • Resilient, collaborative, flexible, innovative, positive attitude
  • Experience using Atlassian tools in an agile environment preferred.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Regular Associate Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Learn more about our Benefits

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
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