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Program Manager 2- Business Continuity & Disaster Recovery

Country : USA USA

State : Colorado

County : Arapahoe County

Town : Centennial

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

Responsibilities

  • Serve as strategic partner, within the Loyalty & Payments organization, to drive Third Party Risk and Audit strategy and impact business outcomes.

  • Support SOC Audit program and/or provide audit management support for NCSI, as needed

  • Support Business Continuity and Disaster Recovery/Resiliency
    • Direct collaboration between Enterprise Business Resilience and Loyalty & Payments business teams, for development of Business Impact Analysis (BIA) and Business Continuity (BC) Plans

    • Management, care and feeding of BC plans and BIAs via regular collaboration, facilitation and driving of discussions with business teams

    • Support of plan exercising, including supporting the Enterprise Business Resilience team's development and facilitation of BC plan annual exercises, and conducting necessary post-exercise summaries, enhancements and resolutions.

    • Conducting gap analysis and coordination with disaster recovery teams on technology enhancements

    • Provide training to business teams in support of BC plan management

    • Work with business teams to review regulations, guidance, contractual requirements, and applicable codes to ensure compliance

    • Drive Nordstrom Loyalty & Payments BC examination, audit, and annual reporting processes

    • Ensure consistency in methodology between all BC plans and in consistency with Enterprise Business Continuity Framework

    • Support enhancement and maintenance of emergency response and crisis management programs for Loyalty & Payments organization

    • Provide support during emergency / crisis events to assist with response and recovery efforts

    • Maintain Loyalty & Payments BC data in enterprise business continuity management system

    • Support the Nordstrom/Bank Operating Model for Vendor & Sub-Vendor oversight

    • Support cost savings strategies and initiatives to achieve financial and productivity objectives.

    • Build, maintain and enhance relationships with strategic Loyalty & Payments vendors, internal and external stakeholders.

    • Effectively collaborate internally and with vendors while driving continuous improvement and innovation.

    • Define and support vendor management mission/vision and strategies to support Company goals.

    • Apply third party risk management principles cross-functionally with insights and knowledge across other company functions.

    • Enforce risk-based criteria for evaluating third party relationships

    • Manage the execution of third-party risk assessments in the various phases of relationships (new/onboarding, existing, renewal or termination)

    • Maintain an understanding of the impact of third-party relationships on business operations

    • Monitor and analyze all risks associated with third parties in scope and determine overall risk profile and health of the third parties

    • Assist business partners in understanding and articulating third party risks, mitigation of risk and Nordstrom's and Bank Partner's risk appetites.

    • Escalate issues to steering committee as needed

    • Support reviews of all third parties based on established criteria

    • Coordinate reviews and assessments of high risk and critical vendor audits

    • Collaborate with stakeholders in the third-party process to execute program documentation, regulatory updates, and risk-based monitoring protocols designed to reduce risk exposure.

    • Ensure that Business Units perform monitoring of key vendors' performance, billing and other oversight; review, guide and audit oversight




    • Responsibilities

      • Serve as strategic partner, within the Loyalty & Payments organization, to drive Third Party Risk and Audit strategy and impact business outcomes.

      • Support SOC Audit program and/or provide audit management support for NCSI, as needed

      • Support Business Continuity and Disaster Recovery/Resiliency
        • Direct collaboration between Enterprise Business Resilience and Loyalty & Payments business teams, for development of Business Impact Analysis (BIA) and Business Continuity (BC) Plans

        • Management, care and feeding of BC plans and BIAs via regular collaboration, facilitation and driving of discussions with business teams

        • Support of plan exercising, including supporting the Enterprise Business Resilience team's development and facilitation of BC plan annual exercises, and conducting necessary post-exercise summaries, enhancements and resolutions.

        • Conducting gap analysis and coordination with disaster recovery teams on technology enhancements

        • Provide training to business teams in support of BC plan management

        • Work with business teams to review regulations, guidance, contractual requirements, and applicable codes to ensure compliance

        • Drive Nordstrom Loyalty & Payments BC examination, audit, and annual reporting processes

        • Ensure consistency in methodology between all BC plans and in consistency with Enterprise Business Continuity Framework

        • Support enhancement and maintenance of emergency response and crisis management programs for Loyalty & Payments organization

        • Provide support during emergency / crisis events to assist with response and recovery efforts

        • Maintain Loyalty & Payments BC data in enterprise business continuity management system

        • Support the Nordstrom/Bank Operating Model for Vendor & Sub-Vendor oversight

        • Support cost savings strategies and initiatives to achieve financial and productivity objectives.

        • Build, maintain and enhance relationships with strategic Loyalty & Payments vendors, internal and external stakeholders.

        • Effectively collaborate internally and with vendors while driving continuous improvement and innovation.

        • Define and support vendor management mission/vision and strategies to support Company goals.

        • Apply third party risk management principles cross-functionally with insights and knowledge across other company functions.

        • Enforce risk-based criteria for evaluating third party relationships

        • Manage the execution of third-party risk assessments in the various phases of relationships (new/onboarding, existing, renewal or termination)

        • Maintain an understanding of the impact of third-party relationships on business operations

        • Monitor and analyze all risks associated with third parties in scope and determine overall risk profile and health of the third parties

        • Assist business partners in understanding and articulating third party risks, mitigation of risk and Nordstrom's and Bank Partner's risk appetites.

        • Escalate issues to steering committee as needed

        • Support reviews of all third parties based on established criteria

        • Coordinate reviews and assessments of high risk and critical vendor audits

        • Collaborate with stakeholders in the third-party process to execute program documentation, regulatory updates, and risk-based monitoring protocols designed to reduce risk exposure.

        • Ensure that Business Units perform monitoring of key vendors' performance, billing and other oversight; review, guide and audit oversight


Profile

Qualifications
  • Bachelor's degree in information systems, business, computer science or similar degree

  • Masters preferred

  • 5-7 years of experience, with vendor management or third-party risk management

  • 2 years of experience with business continuity planning and business impact analysis

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