Plano, TX, US
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Program Manager - Ecommerce, Omni-Channel / Enterprise Fulfillment

Country : USA USA

State : Texas

County : Collin County

Town : Plano

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

Job description

Program Manager - eCommerce, Omni-Channel / Enterprise Fulfillment
We are looking for a Program Manager to drive key eCommerce initiatives aimed at providing optimized customer order fulfillment across all channels, specifically for our Pickup Channel encompassing traditional Buy Online Pickup in Store (BOPIS) and Curbside Pickup and Returns. Manage, organize and coordinate across multiple (average 5-6) concurrent initiatives and help deliver on time and on budget. Based in our eCommerce Omni-Channel / Enterprise Fulfillment team, this role serves as a key leader within the eCommerce team and across the organization. This role will work with eCommerce leadership (vice presidents, directors), product, technology, merchandising, store operations, marketing, creative, and supply chain. You will assist your team with driving and growing the Pickup channel for JCP. If you thrive in working with multiple teams, with an ability to influence business and technical leaders in a fast-paced environment, have strong problem-solving skills, and excellent communication skills, we want to talk to you.
Primary Responsibilities:
- Establish and influence JCP's Pickup (Buy Online Pickup in Store (BOPIS) and Curbside Pickup and Returns) go forward strategy and lead the cross functional team to implement the initiatives to realize the strategy
- Maintain the overall program schedule and milestone tracking tools to track progress, working with delivery leads and subject matter experts for each track
- Coordinate across project activities, developing and controlling deadlines and activities
- Support weekly/monthly reporting (accomplishments, in progress, risks, issues, metrics) and Monthly Steering Committee communication
- Facilitate weekly / monthly manager / leadership meetings
- Manage Program level Risk and Issue Management process.
- Support project controls and communications
- Implement new programs to support the strategic direction of the organization
- Drive program and project management processes and metrics
- Utilizing standard program management processes/tools, assess program status and provide recommendations and execute on course corrections as needed (don't just measure, actively engage to fix the problem)
- Serve as escalation point for business leads regarding all issues and risks impacting program and release delivery.Core Competencies & Accomplishments:
- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
- Demonstrated ability to self-motivate and follow through on projects and be highly detail oriented
- Experience driving and implementing omni-channel or enterprise fulfillment roles initiatives.
- Working knowledge of the leading solutions and providers of eCommerce technology a plus.
- Previous experience managing programs in an eCommerce, fulfillment or retail environment would be of high-value but not required.
- Experience related to supply chain logistics, transportation and/or order fulfillment is a plus.
- Excellent ability to communicate (written and verbal) with multiple levels of leadership as well as cross-functional business and technical teams.
- Advanced proficiency with tools such as JIRA, SharePoint, Excel, Confluence, MS Project are beneficial
- Creative problem solving, organization, attention to detail, flexibility and adaptability are crucial to the success of this role.
- Ability to communicate complex problems clearly and concisely via PowerPoint
- Bachelor's degree in business, supply chain, technology or related field
- 5+ years of relevant work experience
- Certification in the field of Project Management and Agile methods is preferredWhat you get:
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
About JCPenney:
JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company's flagship store, jcp.com. JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.
For more opportunities to join our team please visit our careers page.
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