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Repeat Business Associate

Country : USA

State : California

County : Los Angeles County

Town : Los Angeles

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

A Repeat Business Associate is responsible for engaging with inbound requests from consignors who are seeking their next appointment with The RealReal. This position is based out of our Los Angeles or San Francisco offices and will report to the Senior Manager of Business Development.
- Answer Zendesk tickets for repeat White Glove consignors
- Answer inbound calls related to repeat WG business and schedule their appointment or connect them with the appropriate outlet for their questions
- Handle all repeat LCO inbound calls
- Respond to and manage all inbound requests for repeat appointments
- Achieve their daily, weekly and monthly KPIs, including but not limited to inbound and outbound call goals, appointment count and conversion rate
- Collaborate with the Field Sales representatives to ensure a premiere consignor experience

Profile

- 4-year degree preferred
- Problem-solving attitude
- Ability to thrive in a fast-paced startup environment.
- Outstanding communication skills.
- Accountable: Takes responsibility for all work activities and personal actions
- Analytical: Is able to discern data, and utilize the information to make timely and well-informed decisions
- Collaborative: Works well with others and is primarily concerned with team success
- Curious: Commits to excellence by continuously investing in self and shares learnings with others
- Get Results: Set compelling targets through determination, deliver, or exceed to succeed
- Inclusive: Understands multiple cultural frameworks, values, and norms
- Innovative: Challenges self and others to seek and promote leading-edge solutions
- Passion: Enjoys working hard, action-oriented, full of energy and engages others
- Real: Consistently behaves as a role model to others
- Solve Problems: Able to resource effectively to solve problems and be proactive
- Trust: Seen as a direct, truthful and transparent individual who follows through on commitments
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