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Retail District Manager, dc Metro-Atlantic

Country : USA

State : Oregon

County : Coos County

Town : Remote

Category : Retail management

Contract type : Permanent

Availability : Full time

Company presentation

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.

Job description

MAIN JOB OBJECTIVEResponsible for all aspects of management of multiple store locations. For each store, The District Manager is responsible for recruiting, developing and training a staff that is dedicated to driving the business. In addition, the District Manager is responsible for the merchandise, inventory, meeting all operational budgets providing and maintaining a proactive business plan.SALES GENERATION
- Meet sales goals
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Track, monitor and communicate business results
- Seek new ways to increase business
- Ensure individual sales goals are set for sales associates; manage results to ensure peak performance
- Support the development of associates' sales techniques. Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
- Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
- CUSTOMER SERVICE
- Ensure all associates provide the highest level of customer service
- Ensure staff maintains constant client communication through utilizing their client books
- Manage client database and utilize information to increase sales and client contact
- Maintain floor presence to assist customers, build rapport and monitor client interaction with staff
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
- Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
- OPERATIONS
- Ensure facility maintenance, presentation and organization
- Maintain a systematic auditing program to ensure full location compliance in all areas
- Control store expenses and maintain budgets, continually striving to reduce costs
- Ensure deliveries are properly processed in a timely manner
- Manage and conduct bi-annual inventories
- Support and assume responsibility for the integrity of Shipping/Receiving in all areas and ensure that staff adheres to all Shipping/ Receiving policies and procedures
- Ensure staff is trained in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
- Build and maintain good communication with members of corporate office, mall office and other stores
- Exhibit proficiency in computer programs used by the Company including: Word, Excel
- MERCHANDISING/VISUAL
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
- HUMAN RESOURCES
- Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- WORK EXPERIENCEBachelor's Degree and a minimum of 10-12 years of district/regional management experience
- Ensure integrity of payroll and the payroll process
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
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