Los Angeles, CA, US
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Sales Account Manager (Account Luxury Manager)

Country : USA USA

Region : California

County : Los Angeles County

Town : Los Angeles

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

The Account Luxury Manager (ALM) is a key sales position at The RealReal. As an ALM, you will use your sales and relationship acumen to drive repeat business by acquiring consigned items from our existing clients.

You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability.

Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Compensation | Benefits | Perks

  • Base salary plus uncapped commission
  • $1,500/month commission + additional $500 bonus potential (at target) - top performers earning over $3,500/month
  • Annual Elite Club Trip for top performers
  • Monthly sales competitions (i.e. cash | prizes | site credit | stock)
  • 401K (with company matching up to $1000)
  • Medical, Dental, & Vision Insurance
What You Get To Do Every Day

  • Drive new sales from established consignors
  • Follow-up on sales leads generated by marketing team
  • Leverage strong consignor relationships to gain referrals for new consignors
  • Outreach daily to existing clients (50-100 per day)
  • Attend client appointments (typically less than 30 miles one way - mileage reimbursed)
  • Provide an outstanding customer experience
  • Review contract with client during virtual or at-home appointments
  • We'll train you to set pricing expectations and develop deep knowledge of luxury
  • Must live within 25 miles of assigned territory
Ability to meet with clients in person regularly anywhere in assigned territory

What You Bring To The Role

  • Motivated by a competitive spirit to excel and achieve in a sales driven environment
  • Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
  • Efficiency and strong organizational, time management and communication skills
  • Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
  • Ability to commit to 40 hours per week and occasionally work off-hours
  • Ability to lift and move up to 25 lbs
  • Ability to travel 50% within local market
  • Must live within 25 miles of assigned territory
  • Ability to meet with clients in person regularly anywhere in assigned territory
  • A current, valid driver's license (except in Manhattan and Chicago markets)
  • Car insurance that meets or exceeds local requirements
  • A satisfactory Motor Vehicle Record (MVR)
In New York City and San Francisco, the expected salary for this role is $55,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHRR7457 #LI-JP36 #LI-Hybrid
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