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Auborn Hills, US
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Sales Supervisor

Country : USA USA

State : Michigan

County : Oakland County

Town : Auburn Hills

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Job description

MAIN JOB OBJECTIVE

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

- Meet personal and store sales goals

- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales

- Utilize elevated levels of sales and service to maximize sales performance

- Demonstrate an in-depth knowledge of the merchandise

- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

- Ensure all sales related policies and procedures are maintained

- Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

- Support and encourage staff to provide the highest level of customer service

- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

- Assist in the training of sales staff in all areas of appropriate register usage and maintenance

- Understand and properly execute all management register functions

- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork

- Participate in inventories

- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

- Assist in the implementation and maintenance of all merchandising/ visual directives

- Ensure deliveries are properly processed in a timely manner

- Identify product concerns in a timely manner

- Communicate inventory needs to support the business goal
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