Address
Auborn Hills, US
Auborn Hills, US
Sales Supervisor
Category : Sales
Contract type : Permanent
Availability : Full time
Company presentation
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Job description
MAIN JOB OBJECTIVE
ESSENTIAL JOB RESPONSIBILITIES
SALES GENERATION
- Meet personal and store sales goals
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
- Utilize elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
- Participate in inventories
- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal
ESSENTIAL JOB RESPONSIBILITIES
SALES GENERATION
- Meet personal and store sales goals
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
- Utilize elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
- Participate in inventories
- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal
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