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Sales Supervisor (Full-Time) - Bal Harbour

Country : USA

State : Florida

County : Miami-Dade County

Town : Bal Harbour

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

rag & bone is currently seeking a full-time Sales Supervisor for our Bal Harbour location!
Sales Supervisors play a key role in ensuring sales goals are consistently met, a customer centric floor environment is being maintained and service standards are executed according to company guidelines. In addition to being a highly productive sales driver, this person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy.

Job description

Customer and Brand Experience
- Build customer loyalty through in store experience
- Demonstrate product knowledge and support senior management with delivery of this information to staff
- Display best in class customer service techniques, clienteling standards and sales interactions.
- Be the example for team by consistently achieving sales goals and key performance metrics
- Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
- Encourage and recognize opportunities for team selling
- Understand and exemplify the rag & bone brand philosophy and lifestyle
- Emulate the brand aesthetic and embody a strong sense of fashion
- Provide assistance with floor sets, window changes and other merchandising tasks as necessary
- Resolves customer service issues utilizing the best in class service philosophy
Maintain Operational Excellence
Opening and Closing
- Ensure the store is opened and closed each day according to company guidelines. This includes but is not limited to ensuring a timely opening/closing, ensuring visual standard and store cleanliness are up to par at the beginning and end of each day, merchandising standards are met and the register is properly opened/closed
Policy and Procedure
- Maintain knowledge and understanding of all Policy and Procedures
- Act as a resources for team if there are questions on Policy and Procedures
Stock/Inventory Management
- Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
IT Systems
- Accurately process Point of Sale transactions
Personal Excellence
- Consistently act within core value of rag & bone
- Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
- Identify opportunities to support the team in delivering a best in class customer experience
- Ability to receive feedback from management and peers with respect and composure
Drive the Business
- Assist in tracking, monitoring and communication business results as necessary
- Model and teach store associates to support a positive client-centric environment
- Ability to grow and manage a clientele


- Minimum 2+ years of specialty retail experience
- Experience selling in a commission based environment
- Proven ability to drive business through clienteling
- Previous experience in contemporary or luxury retail
- Proven ability to meet sales goals
- Availability to work per the needs of the business
- Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
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