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Sales Supervisor (Full - Time) - Soho

Country : USA USA

State : New York

Town : New York

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Overview
The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Job description

Customer and Brand Experience
- Build customer loyalty through in store experience
- Demonstrate product knowledge and support senior management with delivery of this information to staff
- Display best in class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
- Be the example for team by consistently achieving sales goals and the key performance metrics
- Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
- Encourage and recognize opportunities for team selling
- Understand and exemplify the rag & bone brand philosophy and lifestyle
- Emulate the brand aesthetic and embody a strong sense of fashion
- Provide assistance with floor sets, window changes and other merchandising tasks as necessary
- Resolves customer service issues utilizing the best in class service philosophy
Maintain Operational Excellence
- Opening and Closing
- Ensure the store is opened and closed each day according to company guidelines. This includes but is not limited to ensuring a timely opening/closing, ensuring visual standard and store cleanliness are up to par at the beginning and end of each day, merchandising standards are met and the register is properly opened/closed
- Policy and Procedure
- Maintain knowledge and understanding of all Policy and Procedures
- Act as a resources for team if there are questions on Policy and Procedures
- Stock/Inventory Management
- Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
- IT Systems
- Accurately process Point of Sale transactions
- Personal Excellence
- Consistently act within core value of rag & bone
- Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
- Identify opportunities to support the team in delivering a best in class customer experience
- Ability to receive feedback from management and peers with respect and composure
- Drive the Business
- Assist in tracking, monitoring and communication business results as necessary
- Model and teach store associates to support a positive client-centric environment
- Ability to grow and manage a clientele

Profile

- Minimum 2+ years of specialty retail experience
- Experience selling in a commission based environment
- Proven ability to drive business through clienteling
- Previous experience in contemporary or luxury retail
- Proven ability to meet sales goals
- Availability to work per the needs of the business
- Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl,
reach, and bend
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