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Carlsbad, CA, US
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Sales Support Representative

Country : USA USA

State : California

County : San Diego County

Town : Carlsbad

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

Works with outside Sales Representatives to help to co-manage their territories' business. Is the key internal contact for Reps and customers, executes all requests, and validates embellishment information with cresting operations and external vendors. The Sales Support Representative role is a training ground for those who are passionate and driven to become Outside Sales Reps and are expected to have a strong understanding of our product and the sales process. Is called upon to be a keen problem solver for issues related to product availability, delivery, order management, and is relentless in the pursuit of delivering world-class customer satisfaction.
Key Responsibilities:
- Focus on goal of delivering every order on-time and in full.
- Assist in achieving sales target goals within assigned territories.
- Has career goal of becoming an outside sales representative.
- Take an active role in sales rep ride-alongs, pre-lines and trade shows, helping to present our product lines to customers.
- Maintain and improve customer relationships.
- Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.
- Regular communications with members of customer service, sales, operations, customers and embroidery vendors.
- Utilize effective oral and written communication skills to identify problems and achieve the best solution with all customers, both external and internal.
- Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources.
- Ensure 100% on time in full delivery of all time sensitive orders.
- Support the adidas Golf customer service call center.
- Performs other related duties and assignments as required.

Profile

- Experience in working with SAP a plus.
- Strong customer service skills
- Individuals must work cooperatively and establish positive cross-functional relationships within the organization.
- Knowledge of Microsoft Office Products, particularly Excel, is essential.
- Excellent communication, interpersonal and influencing skills are paramount.
- Detailed oriented
Requisite Education and Experience / Minimum Qualifications:
- Bachelor's in a business related field or equivalent experience OR minimum of 2 years Customer Service or Sales-related work experience required
- Strong written and verbal communication, interpersonal and persuasion skills.
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