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Security Ambassador 2-West Coast Omni Channel

Country : USA USA

State : California

County : Riverside County

Town : Riverside

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

This position will be responsible for supporting all loss prevention, safety and security initiatives designed to safeguard company assets which include the property, building, fixtures, equipment, merchandise, supplies, money and most importantly, our employees. Supply Chain Loss Prevention Officers are tasked with the important role of keeping the building and employees safe, as well as identifying and investigating potential loss situations. If you have a passion for customer service, safety, working in a team environment and investigations, where every day brings a new challenge, this may be the job for you.
A day in the life...
- Greet and interact with building personnel in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
- Monitor ID badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
- Operate electronic walk-through metal detectors and hand-held metal detectors
- Perform visual searches of bags, briefcases and other carry-in items for prohibited items
- Use interpersonal skills and directive behaviors, when needed, to ensure the security screening procedures are followed by all individuals
- Assess situations, call for assistance from other loss prevention staff and/or local police when needed, to respond to the requests for first aid
- Prepare and maintain any applicable activity logs
- Perform and document Truck Yard Trailer Audits
- Perform warehouse walks of the interior and exterior, thoroughly examining doors, window, gates, fences and lighting to ensure proper function and physical security standards are met
- Review camera video footage for investigative or research purposes
- Respond to all building alarms and take appropriate action
- Assess and assist in emergency situations
- Reduce and control pilferage through training, education, audits and surveillance activities
- Initiate and conduct investigation of shrinkage/loss and follow through on resolutions
- Assist building manager/manager-in-charge with opening and closing the building, when necessary
- Maintain a high level of confidentiality
- Support and contribute to the Supply Chain network priorities of 'Safety, Team, Results'

Profile

- High school diploma, GED or equivalent
- 2+ years' experience in customer facing service position
- Knowledge of appropriate methods pf operating security screening equipment and properly identifying prohibited items
- Experience working in security/loss prevention role preferred
- Excellent communication and interpersonal skills
- A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
- Accountability, initiative and a high level of ownership
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