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Marlborough, MA, US
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Security Operations Center Operator

Country : USA USA

State : Massachusetts

County : Middlesex County

Town : Marlborough

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

Job description

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up to date with new technology.
Duties and Responsibilities
The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:
- Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
- Responsible for all control room operations, including CCTV review
- Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
- Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
- Knowledge of how to use security and fire alarm systems
- Must be able to be contacted while on shift
- Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs.

Profile

- Bachelor's degree or 1-4 years relevant work experience in lieu of degree
- Working experience with Incident Management and Change Management.
- Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
- Troubleshooting experience
- Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off-hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander.
- Accountability and Trust. Unquestionable integrity and ethic
*Covid-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law
Come Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It's our way of empowering you to make your career here.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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