Marlborough, MA, US
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Security Operations Center Operator

Country : USA USA

State : Massachusetts

County : Middlesex County

Town : Marlborough

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

Job description

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur and advancing as appropriate by following established policies and procedures. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. Must operate with appropriate levels of discretion and offer timely and accurate updates to the GIS SOC Supervisor/Manager. May be required to present findings, make recommendations and help influence outcomes. This requires a hands-on and agile approach to learning new skills and keeping up to date with new technology and responsibilities. You will be responsible for providing support, coaching and development of others within the organization to understand and mitigate the risk to the organization.
Major Areas of Responsibility:
- The main duties to be completed within the role of GIS SOC Specialist include but not limited to the following:
- Manage and provide immediate direction regarding Workplace Safety Incidents to field and corporate partners (DM/DLPM/RLPM), including making recommendations on creating a safe environment.
- Determining the information needed to complete a risk assessment
- Providing Direction on communication
- Determining additional local and TJX partners to take
- Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
- Mentor and develop the business on management of critical incidents Conduct research and gap analysis regarding workplace safety incidents.
- Responsible for all control room operations, including CCTV review.
- Provide operational support to the GIS SOC Operators, Specialists, Supervisors, or appropriate Managers
- Assist with internal and external investigations as required
- Support major incident command, control and crisis management and provide recommendations. Authoritative knowledge of how to use security and fire alarm systems and resolve issues as needed.
- Must be able to be contacted by mobile phone or other means while on shift
- Provide support to all TJX Global facilities as required and complete reports as request. As part of the GIS Global SOC strategy you will be required to provide guidance/direction to Global partners/executives during urgent and non-urgent events.
- Be open and willing to undertake new training across GIS SOC functions, to ensure the organization has the ability to manage workload demands. T
- his may require an adjustment in scheduling to business needs.


- Bachelor's degree preferred; Criminal Justice, Computer Science, or Legal studies
- 2 years' experience in working in a control center environment
- 2 years' experience working in retail stores CCTV Systems (Genetec/Milestone, etc...)
- Knowledgeable about Fire Alarm Systems
- Knowledgeable about Burglar Alarm Systems
- Experience with Access Control Systems
- Microsoft Computer Software Product experience
- Strong verbal and written communication skills
- Customer Service Skills
- Decision making skills Ability to influence others to minimize risk to TJX
- Covid-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law
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