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Senior Business Analyst

Country : USA USA

State : New Jersey

County : Morris County

Town : Parsippany-Troy Hills

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

We are currently seeking a Senior Business Analyst who is an innovated problem solver motivated to implement and support new systems capabilities and contribute towards a solid technological solution for Tiffany & Co's Supply Chain operations. The Senior Business Analyst role will provide, both implementation and post-implementation support for Supply Chain initiatives that span many platforms (E1/.NET/Sterling/3rd party solutions). The current implementation roadmap and rapid growth of supply chain management solutions at Tiffany & Co. offers tremendous exposure to many facets of Tiffany's Supply Chain operations. The Senior Business Analyst role is instrumental to creating positive user experiences within Supply Chain and Distributions teams and its integrated network of applications. The role will play a critical role in all phases of the SDLC including requirements, design, development, and testing.
Responsibilities :
Coordinate incident and problem management with user and development teams, ensuring all resolution steps during a production issue are executed. Ensure root cause analysis is completed, evaluating documented resolutions, and analyze trends for ways to prevent repeated future problems. Partnering closely with the supply chain, distribution and technical teams, develop detailed user stories, functional requirements and technical specification documentation and ensuring there is alignment between all teams on system enhancements. Manage scope and user expectations by ensuring requirements can be met within existing project budgets and timeframes. Assisting Project Manager in the development of detailed project plans and work assignments. Monitor progress to ensure project deliverables are met. Track progress to plan. Communicate status to project team members and management. Coordinate demand management: Prioritizing enhancement requests with business teams; Allocating shared development resources to enhancement requests from multiple teams; Aligning SDLC timelines with release management; Track and report enhancement implementations and provide updates to the business community. Assist in the ongoing review and maintenance of functional and technical support documentation to reflect newly discovered issues or improvements in the relevant systems. Continually improve personal knowledge and skills relevant to current enterprise application architecture and integration and share with the greater support teams with a 'Shift Left' approach.


- Bachelor's degree and/or relevant experience in IT related to software development or support
- 3 to 5 years' experience in a Business or Systems Analyst role
- Experience working with Supply chain - distribution, international logistics (GTL), inventory management, and innovation solutions
- Proven analyst skills spanning business functions and applications
- Full lifecycle solution development, from requirements gathering through build, test, deploy, and support
- Excellent analytical and problem-solving skills
- Strong interpersonal, written, verbal and presentation skills
- Demonstrated ability to effectively contribute with multiple functional departments in requirements sessions
- Demonstrated ability to partner and liaison between business users and a technical development team
- Sensitivity to the multi-cultural characteristics of a global IT organization
- Exposure to integrating with other applications such as JDE E1, Sterling, integration platforms and .NET custom applications
- Experience in retail and eCommerce organizations
- ServiceNow Experience
- Experience with global & luxury brands
- Experience with business analysis and business process modeling
- Agile and SDLC experience
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