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Senior Delivery Consultant Talent Coe

Country : USA

State : New York

Town : New York

Category : Consulting - Audit

Contract type : Permanent

Availability : Full time

Company presentation

With more than 130,000 employees to support, the Human Resources function at Macy's is incredibly broad - which means outstanding opportunity to design your own HR career in everything from compensation and benefits to associate relations and talent acquisition. Not ready to specialize? HR generalist roles are available as well, in locations nationwide.

Job description

The Senior Delivery Consultant is responsible for the effective delivery of Business Specific and Professional and Leadership Development Learning and Leadership priorities. The Senior Delivery Consultant ensures learning objectives are achieved through effective stakeholder engagement, audience analysis, facilitation excellence, coaching and cascading the delivery strategy. Perform other duties as assigned.This position is based in New York City.Key Relationships:
- Talent Center of Expertise (CoE) partners
- Subject Matter Experts across Business Units and functions
- College Relations, Talent Acquisition, and HRBP Teams
Essential Functions:
- Demonstrate advanced Virtual and Instructor led facilitation skills, engaging colleagues by utilizing adult learning principles, story-telling, and experiential learning.
- Facilitate advanced leadership content to senior leadership audience.
- Demonstrate confidence and understanding to apply a wide range of creative approaches to help groups achieve their objectives. Facilitate change by challenging and supporting teams to make difficult, quality choices.
- Have a range approaches to be a skillful facilitator, able to deal with challenging situations and deal with group dynamics.
- Through client consultation, develop a point of view and provide content and delivery recommendations in partnership with the Strategy team.
- Partner with Strategy and Design teams in creating a delivery plan for development initiatives.
- Design and implement project and communication plans for special project.
- Create engagement plans to drive participation in on demand, live and virtual offerings. Provide ongoing feedback to Strategy and Design to improve the colleague experience including content.
- Prepare Business Partners to successfully facilitate learning experiences including providing suggestions and feedback on session design and their facilitation.
- Manage third party partnerships and ensure the final product meets the intended objectives, is delivered on time and within budget and is reflective of the Macy's culture.
- Ability to immerse quickly on various business and leadership topics in order to deliver learning and performance support with credibility.
- Collaborate with team members to give and ask for feedback through formal and informal mentoring and sharing of resources.

Profile

- Bachelor's degree or equivalent preferred.
- Minimum three years' experience in a Virtual and Instructor Led Training environment.
- Agility in flexing focus and work output to the needs of the business, showing a willingness to support team colleagues regardless of the task or responsibility.
- Proven experience in Adobe Connect, Skype, and other platforms that support virtual learning.
- Ability to effectively lead initiatives and programs, and work effectively with multiple cross-functional teams and stakeholders, in different time zones.
- Highly organized, able to lead multiple projects concurrently and effectively prioritize and execute tasks in a fast-moving and complex environment.
- Strong conflict resolution, negotiation, and consensus-building skills.
- Strong working knowledge of Microsoft Office and Office 365.
- Strong verbal and written communication skills.
- Excellent collaboration and influencing skills.
- Flexibility to work varied hours as business needs change or require.
- Ability to travel as needed, up to 20%.
- This position involves extended periods of sitting and standing, and the extensive use of telephone, computer and other office equipment.
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