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Senior Manager - Ecommerce Performance Analysis

Country : USA USA

State : California

County : San Francisco County

Town : San Francisco

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

Job description

About the RoleWe're looking for a Senior Manager, eCommerce Performance - Brand Insights & Analysis to lead the day-to-day production of ecommerce performance analysis for our portfolio of brands (GAP, Old Navy, Athleta, and Bananna Republic) and to partner with the Director, eCommerce Performance Analysis on ideating and enacting the strategic direction of the team. You'll oversee and lead a team of analysts who support our brand partners and will drive processes both for proactive insights generation and for responding to ad-hoc requests for insights. As members of the broader eCommerce Performance Analytics team, you and your team will help to drive significant improvements in ecommerce revenue & profitability by using existing toolsets to deeply interrogate metrics and transform data to insights; you'll champion and exploit insights through cross-functional partnership, trust, collaboration, and creative storytelling.What You'll Do
- Build, manage, and develop a team of analysts dedicated to supporting the ecommerce teams at our brand partners
- Partner with the Director to ideate the strategic direction of the team to deliver both proactive and ad-hoc insights, and manage the day-to-day process of proactive insights generation and data storytelling
- Ideate, create, and lead new processes within our team for maintaining internal communications and Sharepoint/Confluence sites for our team, and for creating measurement methodology and tracking for value added from insights
- Partner with other cross-functional stakeholders, such as other analytics teams, to support cross-team sharing of capabilities, subject-matter expertise, and insights; facilitate trainings and become a trusted subject-matter expert for your team and others
- Attend and contribute to brand commercial meetings, project meetings, and other planning meetings
- Respond to ad-hoc requests from brands and other partners for insights, dashboards, and data
- Perform analysis and reporting alongside your team in addition to supporting their analysis and reportingWho You Are
- Bachelor's degree or equivalent experience; Master's degree in Economics, Statistics, Mathematics or MBA preferred
- Hands-on experience with ecommerce analytics tools, specifically Adobe Analytics; experience with heatmapping and behavioral analytics tools (ContentSquare or similar), digital voice-of-customer tools (Medallia or similar), and SQL is preferred
- Strong experience with Microsoft powerpoint, Microsoft excel and data visulatization tools, such as PowerBI
- 8-10+ years of ecommerce experience, preferably in a multi-brand retail environment
- 5+ years of management experience. Ability to transform data to insights through creative storytelling, leveraging both deductive and inductive arguments
- Able to build constructive and effective relationships with a broad and diverse group of business partnersNotice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog
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